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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 96
Customer Strategy
Sneakers That Rock
Mei Lin Fung
-
May 27, 2008
More on Co-creation and Social Media
John Todor
-
May 27, 2008
Co-creation Meets Social Media, Profits and Proft Sharing
John Todor
-
May 27, 2008
Do Your Call Center Workers Like Working There? They Should!
Chris Stiehl
-
May 26, 2008
Transform the Contact Center From a Boiler Room to a Shark Tank for Your Sales Staff
Kevin Turner
-
May 26, 2008
Loyalsticity: A Business Concept for Sports Clubs
Kristian Gotsch
-
May 22, 2008
Why a Good Marketing Experience Can Never Be Too Personal: How to Communicate With Millions One by One
Dennis Ladd
-
May 21, 2008
Are Business Books Worth Reading?
Graham Hill
-
May 21, 2008
Customer Service Is a Crucial Marketing Channel
Elana Anderson
-
May 20, 2008
Asking to Send Literature Is Not Lead Qualification
Andrew Rudin
-
May 20, 2008
Three Golden Questions to Ask Consultants
Graham Hill
-
May 20, 2008
Marketing Research is Important in a Downbeat Economy
Alan See
-
May 19, 2008
What Else Can You Do for Me? Nothing!
Chris Stiehl
-
May 19, 2008
A Telcom’s CRM System Shouldn’t Add Static to the Contact Center
Andrew Rudin
-
May 19, 2008
In Defense of Airline Employees
Jim Barnes
-
May 14, 2008
If You Want to Improve Your Bottom Line, Invest in Your Customer Service
David Rance
-
May 13, 2008
Burn Your Contact Center Budget
Dick Lee
-
May 12, 2008
Get on the Phones and Let Your Customers Tell You What You Don’t Know About Your Business
Melissa Crowe
-
May 12, 2008
Micro-interactions Versus the End-to-End Experience
Graham Hill
-
May 6, 2008
Selling to Your Sales Force: the Toughest Customer of All!
Peter Cohan
-
May 5, 2008
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