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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Customer Strategy
How to Tap into Your Customers’ Hidden Motivations To Gain True Success
Colin Shaw
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April 16, 2024
Find Products For Customers, Not Customers For Products
Annette Franz
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April 2, 2024
8 Ingredients To Cava’s Growth Plan That You Can Carry Away
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April 2, 2024
Harnessing Lookalike Audience Marketing for Enhanced Customer Engagement & Experience
Ed Lorenzini
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March 24, 2024
How to Overcome 2024’s Top 7 Marketing Challenges
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Profiling the Key Roles in your Ideal Customers
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Regeneration: A New Era of Business Strategy
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Mastering Ecommerce Consumer Segmentation
Ed Lorenzini
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The Transformative Power of Advanced Customer Segmentation in the AI Era
Ed Lorenzini
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Targeting That Blows Your Targets Away
Colleen Stanley
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Impact of Reading Proficiency on Digital Product Engagement: Get to Know Your Emerging Indian User
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January 22, 2024
Improving RevOps with Team Alignment Across the Customer Lifecycle
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January 22, 2024
The Customer Loyalty Flywheel
Steven Van Belleghem
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January 20, 2024
If CVS’s ‘True Cost’ Drug Pricing Passes The Test, It Could Save An Industry
Jenn McMillen
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January 3, 2024
The Best Customer Experience Books of 2023: Exploring Digital, Data, Design, and Centricity – The Power of the 3...
Ricardo Saltz Gulko
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December 21, 2023
How Target, Kohl’s And Others Are Breaking The Shopper ‘Bracket’ Habit
Jenn McMillen
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December 18, 2023
Why Confusing Inertia With Loyalty Will Eventually Kill Your Business
Colin Shaw
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December 18, 2023
What’s a marketer’s most powerful tool? Surprisingly, it’s regret!
Colin Shaw
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November 27, 2023
The Wholehearted Traveler and Other 2024 Travel Trends
Liliana Petrova
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November 27, 2023
How to create better business outcomes through CX design
Ricardo Saltz Gulko
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November 24, 2023
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New Posts
Customer Experience Strategy: Paradigm Shift!
Martha Brooke
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April 19, 2024
Customer screw-ups are your fault
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April 19, 2024
Embracing AI to Enhance Customer and Employee Experience with Elizabeth Tobey
Shep Hyken
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April 19, 2024
Ominous Signs for Sales Teams and Baseball Can Help
Dave Kurlan
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April 19, 2024
From flexibility to cross-functional alignment: Four trends impacting the customer success space in 2024
Chris Dishman
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April 19, 2024