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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Loyalty
Page 315
Customer Loyalty
Word of Mouth Is a Powerful Vehicle for Making Advocates–and Enemies
Michael Lowenstein
-
June 18, 2006
Customers Redefine “Customer Focus” (And You May Not Like Their Definition)
Dick Lee
-
June 18, 2006
Don’t Forget That Customer Experience Includes Hopes and Dreams
Michael Collins
-
June 18, 2006
The Recipe for Integrating Contact Points? A Dash of Technology and Loads of People and Processes
Olga Botero
-
June 11, 2006
OEMs and Partners Need to Learn to Share Ownership of Their Customer
Silvana Buljan
-
June 11, 2006
What Should You Do When You Get an “Aha!” From Focus Groups?
Bob Kaden
-
June 4, 2006
What’s So Hard About Customer Service?
Jim Barnes
-
May 21, 2006
Serve Customer Service in China With a little “Geert” on the Side
Simon Kriss
-
May 21, 2006
Tying Employee Compensation to Customer Feedback: It Really Works!
Jeff Marr
-
April 23, 2006
Why One Number Is Not Enough
David Jackson
-
April 16, 2006
Get Worthwhile Feedback From Your Customers
David Jackson
-
April 16, 2006
The Measure of Success
Fred Reichheld
-
April 16, 2006
Six Sigma Doesn’t Belong in Customer-Centric Environments
Dick Lee
-
April 9, 2006
The Lean CRM-Toyota Story: You Can Have a Strategy That Works in Manufacturing and Marketing Environments
Graham Hill
-
April 9, 2006
Is Your Marketing Making a Monkey Out of You?
Jeremy Braune
-
March 27, 2006
Balancing a Company’s Need for Data With Privacy: How Much Is Your Customer’s Trust Worth?
Brian Johnson
-
March 20, 2006
You Don’t Have to Be Amazon.com to Target Your Emails
Jim Sterne
-
March 20, 2006
Can You Tap Into Customers’ Desires to Give Your Brand a Purpose?
Bob Kaden
-
March 20, 2006
To Create a Good Customer Experience, You Have To Stop Treating the Symptoms
David Rance
-
March 13, 2006
Don’t Miss the Opportunity To Create a WOW! Experience
Jim Barnes
-
March 13, 2006
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