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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 125
Customer Strategy
The Customer Must Be at the Heart of the Sales Loop
Elliot Eisenberg
-
August 1, 2005
To Hear the Voice of the Customer, Listen Outside the Box
Jim Barnes
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August 1, 2005
How Intrawest Used CRM To Build a Brand
Gwynne Young
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July 27, 2005
Where Does Customer Lifetime Value Fit in Your Strategy?
Mei Lin Fung
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July 25, 2005
How Do You Find Profitable Customers? Get To Know Your Own
Graham Hill
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July 25, 2005
Performance Is the Real Test of Your CRM Initiative
Rafael Rodriguez
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July 18, 2005
What Is Senior Management’s Role in Cultural Change?
Silvana Buljan
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July 18, 2005
How Much of the Chain Does Your Strategy Encompass?
Paul Greenberg
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July 18, 2005
If You Benchmark, You’ll Find Customer-Centricity Sells Itself
Lior Arussy
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July 11, 2005
You Know You Don’t Have a Customer-Centric Strategy When …
Gwynne Young
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July 11, 2005
Don’t Let Your Strategy Be Another Statistic: Here Are Four Keys To Making It Work
Dick Lee
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July 4, 2005
When It Comes to Strategy, Don’t Take a Page From Telecoms
David Rance
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July 4, 2005
How Do You Trump Willy Wonka? Align Your People to a Customer-Centric Organization
Ken Wells
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July 4, 2005
How Do You Evaluate Your CRM Implementation?
Sampson Lee
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June 27, 2005
Turbo-Charge Your CRM Project for Success: Have a Process in Place
Jim Dickie
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June 20, 2005
Before Implementing CRM Software, Redesign Your Workflow–All of It!
Dick Lee
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June 20, 2005
“Chat” Is Not a Strategy: Don’t Just Adopt New Technology; Adapt to It
Cindy Curtin
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June 13, 2005
What You Shouldn’t Have Is a Failure To Communicate
Paul Greenberg
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June 2, 2005
Sales and Service: It’s Time for a Merger
Denis Pombriant
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May 23, 2005
The Power of One: How Wells Fargo Builds Loyalty With Frontline Service
Bob Thompson
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May 16, 2005
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