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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 100
Customer Strategy
Know the Physics, Chemistry and Math of Your Future CRM System
Hrishikesh Trivedi
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March 11, 2008
You Can Learn From “Dell Hell.” Dell Did
Mei Lin Fung
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March 11, 2008
CRM and Social Media: Will Companies in Other Industries Go as Far and Offer Their Customers “To Pick the...
Kristian Gotsch
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March 11, 2008
Viewing Office Process Through a Strategic Lens
Dick Lee
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March 7, 2008
CRM in Sports: It’s a Different Ball Game
Kristian Gotsch
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March 6, 2008
Using CRM to Win in a Recession
Graham Hill
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March 5, 2008
Your Strategic Account Plan: Do You Have One? Can You Find It?
Barry Trailer
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March 4, 2008
CPM Pricing Is To Blame for Bad Email Marketing
Elana Anderson
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March 4, 2008
Meet Chris Blatnick–an Employee Evangelist!
Judy McLeish
-
March 3, 2008
A Word About Change From America’s “Cowboy Philosopher”
Dick Lee
-
March 3, 2008
Strategies–Not Products–Create Lasting Market Disruption
Andrew Rudin
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March 3, 2008
Why Do Companies Fear Customer-Alignment Screening?
Dick Lee
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March 3, 2008
Honor Thy Customer Before He Leaves–Not After
Andrew Rudin
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February 28, 2008
Strategic Questions Will Uncover Strategic Opportunities
Andrew Rudin
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February 26, 2008
Getting Through Layoffs Without Losing Customers
Dick Lee
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February 25, 2008
We Don’t Need Another Hero …
Alison Bond
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February 25, 2008
Give Your Customer-Facing Employees the Tools to See the Whole Customer
Bill Price
-
February 25, 2008
Help Your Employees Spread Good Will
Bob Furniss
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February 25, 2008
Attention Retention and Demos
Peter Cohan
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February 21, 2008
Building an Exceptional Customer Service Foundation
Robert Moment
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February 21, 2008
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