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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 390
Service and Support
The Art of Listening: A Key to Customer-Centricity
Lynn Hunsaker
-
October 9, 2009
Are your Customer Service Metrics aligned with Customer Needs?
Wim Rampen
-
October 8, 2009
CRM News: Helpstream’s Social CRM — Twitter and Facebook for Profit!
David Sims
-
October 8, 2009
Kneeing Customers in the Groin — the HP Way
David Sims
-
October 8, 2009
Corporate Overview Presentation – The Good News and the Bad News
Peter Cohan
-
October 7, 2009
Social CRM technology is alive, well and ready for work!
Bob Thompson
-
October 7, 2009
K.I.S.S. Your Microsoft Call Center.
David Sims
-
October 6, 2009
GM’s Saturn is scrapped: Why did customer-centricity fail?
Bob Thompson
-
October 3, 2009
How “Vision, Value & Venturing” Drives Social CRM Success
Graham Hill
-
October 3, 2009
Becoming a Social Business
Shannon Paul
-
October 2, 2009
Who Represents Your Client?
Susan Hoekstra
-
October 2, 2009
Five Steps to Real Customer-Centricity
Graham Hill
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October 1, 2009
Is Your Customer’s Experience Warm Enough to Give You a Competitive Edge?
John Patterson
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October 1, 2009
For CDC’s CRM, China’s Number Two!
David Sims
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October 1, 2009
CRM News: Microsoft Contact Center, IPhone Apps and Chief Dull Knife
David Sims
-
October 1, 2009
The path to Social CRM: Do you have a Portfolio of Real Options?
Wim Rampen
-
September 29, 2009
Let The U.S. Army Fight For Your Customer Loyalty
David Sims
-
September 28, 2009
What Gets Rewarded? Tips for Implementing Great Customer Service
Susan Hoekstra
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September 28, 2009
Putting the customer before the technology: Make sure CEM learns from the mistakes of CRM
Shaun Smith
-
September 28, 2009
Paradigm Shift: Designing the Social Business
David Armano
-
September 28, 2009
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