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John Patterson

John Patterson
Progressive Insights/ The CHIP BELL Group
John is a customer loyalty consultant with the Chip Bell Group. He is the co-author with Chip Bell of Take Their Breath Away: How Imaginative Service Creates Devoted Customers. John lives in Atlanta with his wife and 5 children.

Is Your Customer’s Experience Warm Enough to Give You a Competitive Edge?

In today's tough economy, ensuring that your customers' service experience is warm enough is critical to bringing them back for more. Evaluating the temperature...

Imaginative Service: Unearthing the Anthropology of Twitter

When I was a kid I used to construct a "phone line" using a long string with an empty bean can on either end....

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