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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Customer Analytics
Page 95
Customer Analytics
11 Common Measurement Mistakes in Customer Experience Programs
Larry Freed
-
July 18, 2013
Booking.com – Personalization & Customer Analytics
Abhishek Singh
-
July 18, 2013
Give Your Customers What They Need Before They Ask
Tricia Morris
-
July 17, 2013
Big Data: It Doesn’t Mean What You Think It Means
Jon Miller
-
July 17, 2013
Eating at McDonald’s Gives you Acne
James Lawther
-
July 13, 2013
Is the Purpose of Analytics Just to Turn a Buck?
Paul Barsch
-
July 12, 2013
How can CRM leverage Big Data to provide great value?
Vijay Muthupalaniappan
-
July 12, 2013
Why Understanding Your Customers is Key to Serving Them: 5 Segmentation Lessons from CVS Drugstores
Michael Hinshaw
-
July 11, 2013
Engineering Customer Experiences – Broadening the Perspective of Digital Analytics
Gary Angel
-
July 8, 2013
Unlocking the big data silos through integration
Theo Priestley
-
July 5, 2013
Increasing your Information ROI: Turning Knowledge into Gold
Denyse Drummond-Dunn
-
July 4, 2013
Do We Really Want Data-Driven Organizations?
Jacob Morgan
-
July 2, 2013
Customer Segmentation: So much analysis, so few results
Mark Price
-
July 1, 2013
Predictive Analytics – He Wrote the Book
Jim Sterne
-
July 1, 2013
X Change Redux
Gary Angel
-
June 30, 2013
Social Levers for Effective Brand Management
Gregory Yankelovich
-
June 30, 2013
How to Become a Customer Experience Analytics Innovator
Bob Hayes
-
June 27, 2013
Today’s real-time analytics obsession, tomorrow’s forgotten innovation
Theo Priestley
-
June 27, 2013
Communication is a necessity
Leslie Pagel
-
June 26, 2013
Should the Chief Customer Officer Be The Hub for Buyer and Customer Insights?
Tony Zambito
-
June 26, 2013
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