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MarketPlace

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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

MOLI Promotes Two Vice Presidents and Adds West Coast Director of Sales

Master Data Management Report Urges Users to Select a Solution Based on Business Need

Pitney Bowes Group 1 Software Wins Chinese Accolade

MOLI Unveils Public Beta of Its Social Media/Social Commerce Site in Germany at the DMMK Multimedia Congress

SBS Group Expands Offerings With Deltek’s Vision(r) Application

The Web That Time Forgot: Social Networks in the 1930s, ’60s and ’70s

Movius Interactive Corporation Announces Rapid Alert Application

Mimosa Systems Selected As a Finalist for the 2008 Microsoft Partner of the Year Award in ISV/Software Solutions

Mimosa Systems Wins 2008 Microsoft ISV Star Partner Platform Award for the SMS&P New York Metro Area

The Anita Borg Institute Posts 2008 Women of Vision Award Winner Speeches on YouTube

Leading U.S. Investment and Insurance Firm Licenses Alfabet’s PlanningIT

What Would Mark Twain Click On?

Altitude Software Customers Lead Morocco’s Global Contact Center Outsourcing Market Drive

Ventana Research Study: Organizations Are Lacking in Customer Experience Management Capabilities

The TAS Group Launches Revolutionary Sales Workshop 2.0 and Sales Enablement License Programs

Clarabridge Announces Content Mining Platform(tm) 3.0 to Make Customer Experience Feedback Analysis More Flexible and Intuitive

Creditsafe Selects EGain OnDemand for Unified Customer Service

Your Contact Center Can Bolster Retention, Drive Value and Lower Your Costs–if You’d Just Stop Ignoring It

Are Customers As Loyal As Puppies? Then Why Do They Often Follow the Salesperson Out the Door?

Advisory Boards: Innovation Means Knowing What Your Customers Want

New Posts

16 years later, the present — not future — of martech is here, but unevenly distributed

6 Tips to Turn Your Customers into Brand Advocates

Decoding the Critical Components of Buyer Trust

Strategies for Measuring Lead Attribution to Boost Your Marketing ROI

CDP Overview: How We Got Here, Where We’re Going, and What Could Get in the Way