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Asigra Named Among “10 Canadian Cloud Solutions to Watch”

News Editor -

What I Learned Last Week

Esteban Kolsky -

Sexy, Adventurous, Trendsetting Retailer GUESS Selects nGenera CIM to Power Online Interactions

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Paul Greenberg at CRMe09: It’s About The Social-Emotional Customer

Esteban Kolsky -

Two Minute Test: How Far Are You Along the Continuum From Inside-Out Process (Company-centric) to Outside-In (Customer-centric)

Dick Lee -

What is a Social experience? – Contribution to definition for new book

Colin Shaw -

Small Budget Customer Experience

Qaalfa Dibeehi -

Overcoming Seller Deficit Disorder

John Kaplan -

I’m Leading a Service Culture, So Why Aren’t They Following?

Susan Hoekstra -

Empathy – soft skill or hard headed?

Shaun Smith -

eGain Service(tm) 8.0 selected as KMWorld Trend-Setting Product of 2009

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Hawaiian Electric Company Saves Customers More Than a Year of Hold Time – in Just Three Months

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Virtual Hold Technology(r) Partners with UK-Based Qology

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Innoveer Solutions Named to 2009 INC. 5000 List of Fastest -Growing Private Companies

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Loyalty program study finds consumers want discounts from retail programs to save money

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Leading Industry Analyst Firm Details Cegedim Dendrite’s Life Sciences Key Opinion Leader Management Solution

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Former Wachovia head of eCommerce joins eGain board of advisors

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Performance-Based Marketing

Alan See -

Mimosa Systems Sees Rapid Growth Throughout Asia Pacific Region As Demand For Email, File And SharePoint Archiving Accelerates

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Envision Telephony to Demonstrate Workforce Optimization Solutions at the 2009 QATC Annual Conference in Nashville

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