eGain Service(tm) 8.0 selected as KMWorld Trend-Setting Product of 2009


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Mountain View, Calif. (August 26, 2009) – eGain Communications Corporation (OTC BB: EGAN.OB), the leading provider of multichannel customer service and knowledge management software, on-site and on-demand, today announced that KMWorld magazine has named eGain Service™ 8.0 as a Trend-Setting Product for 2009.

Now in its seventh year, KMWorld’s Trend-Setting Product Award is presented to companies based on various criteria, with customer feedback as the most relevant. Hugh McKellar, KMWorld editor-in-chief, states, “This year, more than 800 products were assessed by our judging panel, which consists of editorial colleagues, analysts, system integrators, vendors themselves, line-of-business managers and users. The products selected all demonstrate clearly identifiable technology breakthroughs that serve the vendors’ full spectrum of constituencies, especially their customers.”

Rated #1 by analysts and trusted by leading companies worldwide, eGain Service 8 helps
businesses engage, acquire, and serve customers, delivering memorable experiences at every touch point – whether it is the contact center or the web. A modular, best-of-breed application suite built on a unified customer interaction hub, the eGain® Open CIH™ Platform, the solution combines 360-degree customer context, intelligent process guidance, actionable knowledge and deep functionality to optimize every customer interaction. Furthermore, eGain Service has a decade-long track record of successful on-premise and on-demand deployments in Global 2000 companies, and is the industry’s first-ever on-demand application software for the enterprise.

Additional information on eGain Service 8 can be found at:

“For over 15 years, eGain has been a leader in the customer service and contact center knowledge management space,” said Ashu Roy, Chairman and CEO of eGain. “We are honored to be selected as a supplier of a KMWorld Trend-Setting Product for 2009.”

Additional information on KMWorld’s Trend-Setting Product Award is available in the September issue of KMWorld magazine and can be viewed online at
About KMWorld
KMWorld ( is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document and Knowledge Management, informing more than 50,000 subscribers about the components and processes – and subsequent success stories – that, together, offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. (
About eGain
eGain (OTC BB: EGAN.OB) is the leading provider of multichannel customer service and knowledge management software for on-site or on-demand deployment. For over a decade, hundreds of the world’s largest companies have relied on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs (CIHs). Based on the Power of One™, the concept of one unified platform for multichannel customer interaction and knowledge management, eGain solutions improve customer experience, optimize service processes end to end, increase sales, and enhance contact center performance.

Headquartered in Mountain View, California, eGain has operating presence in North America, EMEA and APAC. To learn more about us, visit or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at @eGain ( and Facebook at (
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eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.
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eGain media contact:
Connie Pheng
Phone: 650-230-7449
Email: [email protected]

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