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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
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Top Authors
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Create lifetime customers by reinventing the wheel
Kim Proctor
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May 18, 2011
Mr. Watson, Come Here, I Want to See You! Would You Make Mr. Bell Wait Until Monday Morning?
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Handling Objections – We are already working with another supplier
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Why the trade show wasn’t worth it
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Where Does Knowledge Really Exist?
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3 Options for Managing Change Plus 7 Steps Organizational Leaders Should Take When Facing a Challenge
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The Importance of Positive Customer Service Experiences
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What is this About?
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5 Tips for Launching a Social Selling Initiative
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VC Funding of Marketing Automation – Is It the Best Strategy?
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Heritage vs. Innovations vs. Relevance
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Social customer care: Back to basics, it’s about customer service, not social
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The Elusive Social Media ROI
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What comes next after Facebook and Twitter and the challenges of skating to where the puck is going to...
Laurence Buchanan
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At Kroger, Shoppers are Bananas for Loyalty
Lisa Biank Fasig
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May 18, 2011
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