- Because Twitter claims to have more than 175 million users, and
- 93% of social media users believe a company should have a presence in social media, and
- 85% of those users believe a company should interact with their customers, and
- 44% of Twitter users have recommended a product, and/li>
- 58% of people who sai if they had tweeted about a bad experience, they would like the company to respond to it
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Source: ISMDealers
Bottom line: Businesses cannot ignore Twitter, especially when it comes to support.
Nice infographic you have here. And I think that although I don’t have a Twitter account, I agree on the list of reasons why people can’t ignore Twitter. I hear and read a lot of attributions to Twitter everyday so I know what kind of impact it has to the greater masses.