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CustomerThink
Editor’s Pick
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Sales Performance
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Customer Loyalty
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Voice of Customer
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Page 91
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CRM Futures: What If the Customer Were in Complete Control?
Howard Barrett
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July 25, 2005
Where Does Customer Lifetime Value Fit in Your Strategy?
Mei Lin Fung
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July 25, 2005
How Do You Find Profitable Customers? Get To Know Your Own
Graham Hill
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July 25, 2005
If You’re Going by the Old Rules, You Don’t Know Your Customer
Alan See
-
July 25, 2005
Performance Is the Real Test of Your CRM Initiative
Rafael Rodriguez
-
July 18, 2005
What Is Senior Management’s Role in Cultural Change?
Silvana Buljan
-
July 18, 2005
Erase Dumb Contacts, Melt Snowballs and Enhance the Voice of the Customer
Gwynne Young
-
July 18, 2005
How Much of the Chain Does Your Strategy Encompass?
Paul Greenberg
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July 18, 2005
If You Benchmark, You’ll Find Customer-Centricity Sells Itself
Lior Arussy
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July 11, 2005
You Know You Don’t Have a Customer-Centric Strategy When …
Gwynne Young
-
July 11, 2005
When It Comes to Strategy, Don’t Take a Page From Telecoms
David Rance
-
July 4, 2005
How Do You Trump Willy Wonka? Align Your People to a Customer-Centric Organization
Ken Wells
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July 4, 2005
Don’t Let Your Strategy Be Another Statistic: Here Are Four Keys To Making It Work
Dick Lee
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July 4, 2005
How Do You Evaluate Your CRM Implementation?
Sampson Lee
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June 27, 2005
Here’s the Right Way To Audition CRM Software
Lance Kyle
-
June 20, 2005
Turbo-Charge Your CRM Project for Success: Have a Process in Place
Jim Dickie
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June 20, 2005
Before Implementing CRM Software, Redesign Your Workflow–All of It!
Dick Lee
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June 20, 2005
Don’t Let Customers Sneak Out the Back Door!
Tony Hayward
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June 20, 2005
Mobile CRM Increases Productivity
Jeff Dutrizac
-
June 13, 2005
You Don’t Need a Data Warehouse To Have Business Intelligence
Todd King
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June 13, 2005
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