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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
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Chief Customer Officer
Employee Engagement
Innovation
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Page 77
Article
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If You Just Count Customers as “Speed Kills,” You’ll Kill Your Business Growth
Jeanne Bliss
-
July 16, 2007
Why Do We Give Customer-Centric Planning Such Short Shrift?
Dick Lee
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July 16, 2007
Good Service Doesn’t Mean Customer-Centric
Paul Greenberg
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July 9, 2007
Don’t Just Change the Company-Centric Tires; Go for the Full, Customer-Centric Alignment
Dick Lee
-
July 9, 2007
If You Want Customer-Centricity to Take Hold for the Long Term, You Need Full-Fledged CRM Training
Silvana Buljan
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July 9, 2007
You and Your Employees Must Live a CRM Collaborative Culture
Silvana Buljan
-
July 2, 2007
You Can Cross the Line of Chaos to Make Your Organization Customer-Focused
David Rance
-
July 2, 2007
Aim for “Natural” Customer-Centricity–So Ingrained You Don’t Have to Think About It
Colin Shaw
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July 2, 2007
There’s a Right Way to Select CRM Technology
Liz Roche
-
June 25, 2007
A CRM System for SMEs: You Can Get Big Benefits Without Spending the Big Bucks
Cathy Allington
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June 25, 2007
EDP: Get Personal With Your Customers
John Rueter
-
June 25, 2007
Why Sales Won’t Use the CRM System … and What You Can Do About It
Richard Boardman
-
June 18, 2007
Focus on the End-User to Illuminate the Path to ROI
Lori Wizdo
-
June 18, 2007
Put Technology in Its Place
Dick Lee
-
June 11, 2007
You Can Turn Around a “Bad” System
Richard Boardman
-
June 11, 2007
Actionable Customer Feedback Can Reduce Defections
Joan Gurasich
-
June 11, 2007
Customer Culture: It All Starts and Ends With Listening
Olga Botero
-
May 29, 2007
Your Customer Is on the Phone. Now What?
Patric Timmermans
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May 29, 2007
Speech Analytics Helps Companies Find Meaning in Customer Conversations
Donna Fluss
-
May 29, 2007
Don’t Ignore the Most Important Gauge of a Good Customer Service Experience: You
Simon Kriss
-
May 21, 2007
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