Joan Gurasich
Joan Gurasich
CustomerSat, Inc.
Joan Gurasich is vice president, Marketing, at CustomerSat. She has been in marketing and product management since 198, having held senior marketing positions at Vitria, eGain, Vantive and Decisive Technologies. Gurasich led product management, alliance, education, support and IT teams at Siemens, IBM and ROLM.
Actionable Customer Feedback Can Reduce Defections
Do you wonder why customers leave you for a competitor—and what you can do about it? Customer retention is one of the primary reasons why...