Kelechi Okeke
Understanding The Peak–end Rule & How It Affects Customer Experience
Did you know that customers are very likely to form biased memories of their experience with your business? It is what your customers remember...
Be Proactive! It’s Good For Business
Being proactive entails acting and thinking ahead of anticipated events. In customer service being proactive means that you anticipate challenges customers might have, and...
10 Tips For Improving Internal Communication [Infographic]
Effective internal communication is essential for businesses. It allows employees to work efficiently and ensures all members of an organisation are working collaboratively towards...
6 Tech Advances That Will Enhance Customer Experience
In the last decade, humanity has achieved a significant number of technological advance which are bound to make a huge impact in our lives...
Banking On Social Media – How It Will Affect The Future
Social media although is new in the society, we can argue that it is here to stay. Social media platforms have gradually found their...
10 Body Language Tips That Will Make You A Customer Service Star
Body language provides an incredible amount of information on what other people might be thinking or feeling, after all it accounts for over 60%...
5 Ways To Ensure A Positive Brand Perception On Social Media
Social media channels such as Facebook, Twitter and Instagram have had a dramatic impact on the current business environment. Brands no longer have the...
Setting Customer Expectations Is Important – 4 Tips For Doing It Right
Lots of businesses today do not put much thought into setting realistic customer expectations, they focus on aggressively hyping marketing their products to draw...
7 Important Tips For Creating Awesome Customer Surveys
Customer surveys are a great tool to determine how customers feel about a brand & its products or services, but designing a survey which...
10 Customer Service Secrets Every Consumer Should Know
A lot of people see interacting with customer service as a tricky experience that could end up being a waste of time. Many more...
Educating Your Customers: The Benefits & How To Achieve It
Educating customers is something businesses can benefit from, but most shy away from it due to false assumptions such as - the belief that a more...
Brand Consistency Is Important For Customer Loyalty
People buy from brands they know and trust. If your business were to be a person, the brand would be its character (what people know...
6 Reasons Your Customers Do Not Complain
Customer loyalty is critical to the survival of any business. If your customers suddenly find good reasons to start visiting your competitors, maybe it...
8 Signs of Unengaged Service Employees To Watch Out For
Customer service is a tedious career, your customer service team have to absorb a lot of negative energy and also act friendly while taking...
10 Customer Experience Mistakes You Should Avoid
We are in the age of the customer, there’s no doubt about it. Customers have more power over businesses at this point in history...
How To Recruit The Best Customer Service Employees
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes...
7 Rewards Of A Great Customer Service Culture
In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand...
Why You Should Invest In CRM
You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced...
An Email Sent By An Angry Customer
I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over...
The History of CRM (Infographic)
Customer Relationship Management (CRM) is the process of managing an organization’s interaction with it’s customers and prospects by using strategies, processes & technology to...
