Kelechi Okeke
Kelechi Okeke
Kelechi Okeke has dedicated over a decade to assisting organizations in elevating their customer experience strategies by empowering them with invaluable insights, innovative solutions, and fostering a customer-centric mindset.
As the visionary founder of the award-winning CX website cxservice360.com, he is on a mission to enhance global customer experience practices
Effective Communication Skills: Active Listening
Most times companies hire staff, train them on Customer Service and deploy them to the field to carry out their various service functions, without...
Handling the Very Upset Customer
If you have a job in service industry, it is almost inevitable that you’ll encounter a disgruntled customer who is very unhappy about the...
5 Things You Can Do Every Day to Up Your Customer Service Game
In terms of personal development, a career in Customer service is one of the most rewarding careers in our time, this is because most...
Drawing The Line Between Doable And Outrageous Customer Requests
While it is essential to go above and beyond our call of duty to provide positive and exceptional Customer experience, it important to...