Kelechi Okeke
Kelechi Okeke
Kelechi Okeke has dedicated over a decade to assisting organizations in elevating their customer experience strategies by empowering them with invaluable insights, innovative solutions, and fostering a customer-centric mindset.
As the visionary founder of the award-winning CX website cxservice360.com, he is on a mission to enhance global customer experience practices
6 Reasons Your Customers Do Not Complain
Customer loyalty is critical to the survival of any business. If your customers suddenly find good reasons to start visiting your competitors, maybe it...
8 Signs of Unengaged Service Employees To Watch Out For
Customer service is a tedious career, your customer service team have to absorb a lot of negative energy and also act friendly while taking...
10 Customer Experience Mistakes You Should Avoid
We are in the age of the customer, there’s no doubt about it. Customers have more power over businesses at this point in history...
How To Recruit The Best Customer Service Employees
Customers all over the world today can click and purchase products and services without any assistance. The need for a human interaction typically comes...
7 Rewards Of A Great Customer Service Culture
In business today, customer service has gone beyond being just another department, to becoming a very critical component in the relationship between a brand...
Why You Should Invest In CRM
You might have heard about CRM, maybe it sounds like just another fancy word consultants throw around, and you’re not really sure or convinced...
An Email Sent By An Angry Customer
I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over...
The History of CRM (Infographic)
Customer Relationship Management (CRM) is the process of managing an organization’s interaction with it’s customers and prospects by using strategies, processes & technology to...
7 Things You Should Never, Ever Share With Your Customers
In business, it is crucial to cultivate positive relationships with customers to win their loyalty. This relationship is built through constant engagement and interaction...
Great Ideas For Celebrating Your Customer Service Week
As customer service week draws near, customer service managers are seeking fun and cost effective ways to celebrate their customers and customer service reps. Here...
Curbing Agent Burnout In a Call Center
Call centers are high pressure environments, you have to deal with customers rude or nice, you also have to bear in mind that your...
The Results of Poor Service Standards
An organization that has poor customer service standards runs the risk of losing out to competition. The effect usually take years before it begins...
Infographic: The History of Customer Service
Customer service as we know it today has taken over 2 centuries to evolve. Merchants, tradesmen even the local butcher and Hat makers had...
Reward and Recognize Excellent Service
The desire to feel special is natural to human beings. People want to know that they matter to others and we all want to...
Three Things That Negatively Impact Customer Experience In Your Business
One of the most important factors in establishing brand loyalty is the customer experience. Building Customer loyalty is about more than just creating...
Customer Service: Managing Workplace Stress
Image from: www.medicaldaily.com In the service rendering industry dealing with people every day can be hard on the nerve sometimes especially when you have to...
What Having a Social Media Presence Can Do For Your Brand
Although social media is relatively recent, we can all agree that it is here to stay, and it has turned itself into a vital...
Great Internal Customer Service Leads To Increased Profits
Customers are not just people who pay for the goods & services you offer, they also include those people whom you work with every...
How Does Emotional Intelligence Affect My Service Quality?
Human beings usually make decisions based on emotions and then rationalize with logic, being able to understand how people (Customers too) feel and why...
Are The ‘Nice’ Customers Ruining Your Business?
Most business owners have a puzzled look on their faces whenever i throw this question at them. They wonder how a Nice Customer can...