Infographic: The History of Customer Service


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Customer service as we know it today has taken over 2 centuries to evolve. Merchants, tradesmen even the local butcher and Hat makers had began to realize the importance of creating mediums for their customers to contact and engage with them.
This was because the Industrial age came and made mass production possible, leading to an even greater customer base who any forward thinking business can’t afford to ignore.

If you ever find yourself wondering how it all started – Below is a timeline from before the mobile apps were developed, before the internet or even the telephone were invented.

Image credit:
Kelechi Okeke
Kelechi Okeke has dedicated over a decade to assisting organizations in elevating their customer experience strategies by empowering them with invaluable insights, innovative solutions, and fostering a customer-centric mindset. As the visionary founder of the award-winning CX website, he is on a mission to enhance global customer experience practices


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