Reward and Recognize Excellent Service


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The desire to feel special is natural to human beings. People want to know that they matter to others and we all want to feel important and appreciated more than any other thing. Employee recognition is one important factor that affects employee engagement in an organisation.

Initiatives like; using the picture of deserving staff as cover for a company newsletter or giving award plaques, certificates, personalized jewelry etc. even congratulatory mails from top management. Anything that connotes status will make excellent recognition rewards. Recognition programs will motivate your employees to take more chances to be outstanding.

Combining recognition and money is the formula for a very powerful reward. Nearly everyone responds well to praises of appreciation, but the response becomes even more positive when the praises have monetary value. It is best to award some money or something of value alongside recognitions.

If you continue to reward excellent performance in service delivery with recognitions alone, then soon it loses its efficacy and becomes just recognition. You will start to hear them say things like – “Recognition doesn’t pay the bills”

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Rewards Don’t Necessarily Have To Be Money

Offering money isn’t the only way to recognize outstanding or excellent service feats by your employees, there are other ways to recognize and reward them besides cash –


Promotion as a reward for outstanding performance will drive your reps to exceed themselves. In addition to the monetary increment that comes with promotions, it comes with added responsibilities that will give your employee the opportunity to develop their skills and abilities as individuals in their career. The chance to attain a new cadre, learn new skills, and educational opportunities all make effective rewards.

Give time off

Giving employees a day or half day to do whatever duties they want to perform at work or the option of taking a paid day or more off, all work well as rewards for doing something extra special for the customer or consistently going beyond the regular call of duty. Members of the team can have nominations to decide and the winner gets the morning, afternoon or next day off work paid for, the result of this is employees who are engaged and happy with their jobs.


Prizes are effective performance incentives and work well as recognition rewards. Vacation tickets, movie tickets, company products, free lunch or dinners are examples of using prize to recognize and reward outstanding employee performance

It wouldn’t be proper to sanction service failures and then take it for granted when employees go out of their way to satisfy customers. An employee recognition/reward program is a important when you wish to show your employees that the little extra they put in to ensure customers are satisfied is appreciated.

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But I’d like to hear what’s on your mind. What type of employee rewards and recognition programs do you consider most effective?


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