Peter Psichogios
Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.
The Effective Executive Develops Disagreement
You may say, “That’s a peculiar goal. Why would an executive want to develop disagreement?” My answer is, because the type of decisions an executive...
Why I Think Machiavelli Was Right in the 1500′s and Why He is More Relevant in 2014!
This morning when I opened my email at 5:45 a.m. the first email that popped up contained the following quote from Niccolò di Bernardo...
Info Graphic on Global Trends in Rewards and Recognition
Click here to view an info graphic on the global trends in rewards and recognition.
Sam Walton’s 10 Rules For Success
On Friday, I had the privilege to make a visit with a business partner to the Walmart headquarters in Bentonville. I must say, for me,...
Exceptional Experiences Are All About Your Commitment
Yesterday I wrote about becoming a chief obstacle remover. In order for you and your organization to create exceptional experiences, it takes commitment. It takes…
Infographic – The Three Secrets For Every Leader To Become The Chief Obstacle Remover
There are all sorts of different definitions and descriptions out there about leaders, leadership, management and influence. If you think about it, it doesn’t matter...
You Must See, It Is All About ISC! Infographic
If you want to win today, and by win I mean grow your market share, delight your customers, create innovation and have experiences internally...
Info-graphic: My Dream for you!
Just like the late great Dr. Martin Luther King, I have a dream. My dream for you is that you do it like Walt Disney...
Productive and Happy? Or, Happy and Productive?
Over the last 20 years or so I have had my share of debates with senior leaders and even more than my fair share...
Employee Engagement and Enablement: The Wonder Drug For Releasing Discretionary Energy
If you remember….I used a graphic from Kevin Kruse's Engagement 2.0 book on the Engagement Profit Chain. You can read that blog here. I then…
Your Success Depends Upon The Quality Of Your Continuous Experience Improvement!
In the customer service and customer experience world, if you are not continuously getting better it means you are falling behind. Remember, experiences are unique...
I Should Have Known Better Than To Do Business With A Company With The Word TELEGRAPH In Their Name
If you have ever read my blogs or heard me speak, you pretty much already know that I repetitively talk about the competitive advantage...
Brick and Mortar Exceptional Experiences
This morning while watching CNBC I saw a segment featuring Rick Caruso, who heads one of the largest private real estate companies in the...
Recognize In The Moment Info Graphic
Click here to view the info graphic below:
What Is The Missing Ingredient In Employee Engagement?
There have been millions upon millions spent around the globe on employee engagement efforts and initiatives. As most HR and OD professionals know, the global...
Info Graphic on the “Four Super Service Success Secrets”
The best organizations, the ones who create consistently exceptional experiences, know that one thing is true. Do you want to know what that one truism...
The Secret Ingredient To Achieve Your 2014 Goals
This time of year, most individuals and organizations have reset their personal and professional goals. Regardless of whether your goals are personal, professional or both,...
CSI International’s Global Reward and Recognition 2014 Trends
We have just completed our global study covering 46 countries with respondents ranging from front line contributors to the executive level. Below are the...
In 2014, What Can You Do To Make It Easier For Customers To Do Business With You ?
As I have repeatedly written about, I believe it is everyone's responsibility to help keep customers for life! What this means is regardless of whether...
Top 10 New Year’s Resolutions to Create Exceptional Experiences
Just like most new year's resolutions, these ideas are quite simple, but take discipline to stick with. I guarantee if you implement these 10 strategies...