Info Graphic on the “Four Super Service Success Secrets”


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The best organizations, the ones who create consistently exceptional experiences, know that one thing is true.

Do you want to know what that one truism is?

What’s the one thing in common that all world class service organizations share?

They all understand that in service, less is more!

These organizations and their leaders focus on creating less in four service success areas.

The first service success secret that these world class organizations focus on is creating less effort.

These organizations focus on making it easier for their customers to do business with them through every channel available to their customer.

The second service success secret that these organizations and their leaders focus on is creating less obstacles.

Less obstacles both for their employees and less obstacles for their customers. These types of obstacles are things like outdated policies, procedures or methods that are no longer adding any value to the internal or external service experience.

The third service success secret is creating less time in the service interactions.

Speed is today’s ultimate commodity.

Customers want what they want, when they want it, and it is typically now.

The best organizations make fast decisions and empower their associates to execute quickly on behalf of their customers.

The fourth service success secret that the best leaders and organizations focus on is creating less hassles.

World class organizations know that customers want fast, friendly and hassle free service experiences.

These organization and the leaders in them have figured out that it makes more sense to do the right thing, at the right time, the right way for the right reason at the point of contact for each and every customer.

I would suggest if you want to create a sustainable competitive advantage, it would be smart for you to print out the info graphic below and staple it to every leader’s forehead in your organization.

Click here to view and print the info graphic below: You must however, use your own stapler.


Republished with author's permission from original post.

Peter Psichogios
Peter Psichogios is the President of CSI International Performance Group whose mission is to help companies create engaging employee and customer experiences. Prior to joining CSI International Peter served as an executive member of one of the largest Instructional System Association companies in the world. In this capacity, he led all the front-end analysis and worked directly with Dr. Ken Blanchard. Peter has been fortunate to work with the who's who of the Fortune 500, helping them deliver innovative learning, engagement and recognition solutions.


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