The best organizations, the ones who create consistently exceptional experiences, know that one thing is true.
Do you want to know what that one truism is?
What’s the one thing in common that all world class service organizations share?
They all understand that in service, less is more!
These organizations and their leaders focus on creating less in four service success areas.
The first service success secret that these world class organizations focus on is creating less effort.
These organizations focus on making it easier for their customers to do business with them through every channel available to their customer.
The second service success secret that these organizations and their leaders focus on is creating less obstacles.
Less obstacles both for their employees and less obstacles for their customers. These types of obstacles are things like outdated policies, procedures or methods that are no longer adding any value to the internal or external service experience.
The third service success secret is creating less time in the service interactions.
Speed is today’s ultimate commodity.
Customers want what they want, when they want it, and it is typically now.
The best organizations make fast decisions and empower their associates to execute quickly on behalf of their customers.
The fourth service success secret that the best leaders and organizations focus on is creating less hassles.
World class organizations know that customers want fast, friendly and hassle free service experiences.
These organization and the leaders in them have figured out that it makes more sense to do the right thing, at the right time, the right way for the right reason at the point of contact for each and every customer.
I would suggest if you want to create a sustainable competitive advantage, it would be smart for you to print out the info graphic below and staple it to every leader’s forehead in your organization.
Click here to view and print the info graphic below: You must however, use your own stapler.
