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Service Excellence: Evolving from Digital-First to End-to-End Experiences event Featured

[05/30/2019] Expectations for service and support continue to rise. Creating an experience to meet customer expectations includes digital service channels, but internal operations and processes must also support the delivery of a pleasing end-to-end service experience. Customer service and support executives discuss real-world results and reveal best practices for success.

CXTech Innovate! Technologies to Win in the Customer Experience Age resource Featured

Only 25% of Customer Experience (CX) initiatives are "winning" -- able to show business value or gain a competitive edge. Technology can play a key role in helping CX leaders deliver an experience that sets the brand apart. Learn how CXTech innovations can drive Customer Experience success.

Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs resource Featured

Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy resource

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019 event Featured

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Helpdesk ticketing app for best customer experience solution

Jitbit Helpdesk is a complete solution for customer support teams, that includes a ticketing system, live chat, knowledge base, self-service portal and email integration.

Top IT Consulting & Outsourcing, Software Development, Web & Mobile App Development Company solution

We are an award-winning Digital Consulting & Engineering Firm offering end-to-end solutions to Enterprises, ISVs, Digital Agencies, Startups. PixelCrayons is a team of over 450+ staff members working full time with over 4+ years of average man years experience on board and a cumulative experience worth over 11,500 man years

Commusoft - Job Management Software for Field Service Companies solution

Commusoft is a cloud-based all-in-one software that allows field service businesses to manage their operations from any location. Our job management software is designed to improve business efficiency and customer experience by updating admins on the progress of each job, tracking technicians & inventory, as well as customers and feedback.

Business messaging improves the customer experience and engagement solution

Improve customer experience and engagement, reduce costs and optimize operations with business messaging. Quiq enables customers to engage over sms/texting, web chat, social media, or within your own app. Manage every conversation on a single agent desktop with advanced features that boost productivity. Seamless integration with your CRM.

Last Call: World's 1st Customer Experience Certification 62nd workshop in Amsterdam on May 13-14 event

[05/13/2019] Global CEM has run the World's 1st Customer Experience Certification workshop 61 times in 19 global cities and certified customer experience professionals from 69 countries across six continents. The 62nd workshop will be held in Amsterdam on May 13-14. Register Now!

"Advice from a Call Center Geek" Call Center Operations Book book

"Advice From a Call Center Geek" takes a look at a new way of running today's high-end contact center. Tom Laird, the CEO of award-winning Expivia Interaction Marketing, a 600 seat USA call center, guides you through the process of developing a world-class operation.

I help business leaders cultivate their Emotional Intelligence to improve results through collaboration & engagement solution

By improving your emotional intelligence, increasing self-awareness, and cultivating psychological safety amongst your team, you increases everyone's confidence. This allows for contribution and reduces anxieties which fuels collaboration. This poises you as a capable leader and powerful resource in any organization. Start with a complimentary conversation, click headline to start.

Get a Free Pass to the World's Largest Virtual Contact Center Summit event

[05/19/2019] Over 35+ speakers and 100+ use-today tools. Contact Center Experts teach you how to Hire, Develop, and Retain high-performing agents. No concurrent session quandary and never miss a session. Get it all from the comfort of your own office and avoid the travel and time away.

Wizaly is an Algorithmic Multichannel Attribution Platform solution

With its advanced proprietary tracking and powerful big data infrastructure, Wizaly calculates the true value of each interaction. We help customers improve the ROI of their On & Offline media spend by up to 30%.

Bell Integrated, an strategic branding, design and integrated communications agency solution

We're a strategic branding, design and integrated communications agency that transforms brands, businesses, convention and behaviour.

Search Marketing Agency who also provide Data Analytics, Attribution Modelling and Online Branding services solution

ESV Digital UK is a London based Search Marketing Agency who also provide Data Analytics, Attribution Modelling and Online Branding services. We have five group brands, 7 offices, over 200 clients and over 170 employees.

15% Discount on Presentation Coaching offer

Ready to take your presentation skills up a notch...or more? Do you have a speaking engagement to prep for? With 20 years of experience in speaker coaching, Knockout Marketing Strategies will prepare you for the big day. Small group or individual training available.

The only recruiting & staffing software you'll ever need. solution

Ultra-Staff staffing and recruiting software offers an end to end solution with a fully integrated front office, back office, web suite, and mobile application. Ultra-Staff was built to be highly customizable making it a great option for your business, whether you specialize in temporary, contract, or direct hire.

Scorebuddy is a Cloud based staff Quality Assessment (QA) tool used by contact centers solution

Scorebuddy is a Cloud based staff Quality Assessment (QA) tool used by contact centers to measure and improve overall staff performance. Functionality ensures the handling of all forms of customer interactions, ultimately leading to enhanced end-user customer experience.

Customer Advisory Board: Let us help you establish and manage a world-class CAB solution

Ignite Advisory Group is the world’s leading consultancy focused on helping B2B companies engage with executives at key accounts through high-impact customer and partner advisory board programs. Our comprehensive solutions include complete outsourced management, assessment and benchmarking, on-site and hosted training, meeting facilitation and program mentorship.

New Year: New Professional Development Opportunities other

Be the leader in your industry by training with affordable Customer Experience Online Courses. Your CXU subscription pays per month, quarter, or year for convenient and comprehensive online professional development.

Custom software Development Company solution

CIS Established in 2003, Cyber InfraStructure Pvt. Ltd. or CIS is a leading custom software development company in USA, UK. Since 2003, CIS has been providing highly optimized technology solutions and services for SMEs and large scale enterprises across the world.

Web Development Company solution

Zealous System Pvt. Ltd. is a Clutch recognized Top B2B companies in India with Microsoft Gold Partner Certification to its accolade. We specialize in providing high-quality software, web, and mobile application development services across the globe.

Marketing tools to supercharge your startup. resource

SURGE is the ultimate directory of marketing software and platforms to start and grow your business. Reviewed and recommended by top marketers.

Attract More Customers with Visionary Marketing solution

As marketing, innovation, culture and change specialists, our breakthrough thinking and creative execution empowers companies to be fearless in the face of chaos. The future belongs to those who see it coming, let's create it together.

Hire iPhone App Developer solution

The NineHertz, our iPhone app development team focuses on delivering services to our clients in a way that it accustoms to every requirement that they have. A committed team of in-house certified iPhone programmers and developers.

Android App Development Company | Top Android Application Developers solution

Top rated Android app development company, The NineHertz offering android application development services in USA and India. Expert Android apps developers. Create highly customized Android applications. We have an innovative team of Android app developers to accomplish your business needs.

iOS App Development Company | iPhone app developers USA solution

Get engaging iphone apps for your business from The NineHertz, top iPhone app development company. Expert iphone app developers for best ipad app services. Our iOS developers took immense pride in developing innovative, hassle-free and user-friendly iOS Applications.

Mobile Application Development | Top Mobile App developers solution

Highly customized mobile application development services for various platforms to deliver commendable industry experience to our clientele. The NineHertz promises to bring best mobile app development company solutions for iOS and Android platform. The NineHertz offers robust mobile application development services. 500+ apps developed.

Simple CRM Software to Help Your Business Grow solution

Really Simple Systems CRM that lets you work smarter, so you can get on with growing your business. Designed for small and medium-sized businesses B2B, it’s easy to set up and simple to use, providing everything you need to manage your sales and marketing.