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Escape From Chatbot Hell: Using AI to Improve Service While Cutting Costs event Featured

[03/28/2019] Most bots have failed and consumers are avoiding them. Fortunately, these ‘dumb bots’ are on their way out. New advances in Conversational AI technology has made it possible to create smart virtual assistants that understand real human dialog. Learn how to identify opportunities to leverage this new technology.

CX Evolution: How H&R Block Boosted Service Quality with a New Client Feedback Strategy resource Featured

How do you keep your employees focused on continually improving the service they provide to each and every client? Learn how H&R Block made changes to get more targeted feedback, along with implementing new ways to accelerate and increase feedback response.

CX Trends 2019: Why Are Brands Struggling and What is the Fix? resource Featured

Most brands haven't mastered customer experience (CX). Get the findings from new research with 1,000 US consumers and 300 brands to understand areas of CX alignment and disconnects. Learn where and why brands are still struggling, and how to turn the tide.

2nd Global Conference on Creating Value at New York Fordham University, May 14-15 2019 event Featured

[05/14/2019] You are invited to attend, meet, mingle with, listen to and submit papers to the world’s leaders in Creating Value for customers, employees, partners, society and Government. Learn new and better ways to create Customer Value and experience.
Rub shoulders with Philip Kotler, Irene Ng, Russ Klein (AMA) and others.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies book Featured

Combining his own professional experiences working as a CEO with his extensive research and expertise as an international authority on customer relationships, author Bob Thompson reveals the five routine organizational habits of successful customer-centric businesses: Listen, Think, Empower, Create, and Delight.

Hire iPhone App Developer solution

The NineHertz, our iPhone app development team focuses on delivering services to our clients in a way that it accustoms to every requirement that they have. A committed team of in-house certified iPhone programmers and developers.

Android App Development Company | Top Android Application Developers solution

Top rated Android app development company, The NineHertz offering android application development services in USA and India. Expert Android apps developers. Create highly customized Android applications. We have an innovative team of Android app developers to accomplish your business needs.

The World's 1st CX Certification - 62nd Workshop in Hong Kong on March 28-29 event

[03/28/2019] The world's 1st customer experience management certification program has run 61 times in 19 international cities and certified business executives from world reputable companies across six continents. The 62nd Workshop will be held in Hong Kong on March 28-29. Register now!

iOS App Development Company | iPhone app developers USA solution

Get engaging iphone apps for your business from The NineHertz, top iPhone app development company. Expert iphone app developers for best ipad app services. Our iOS developers took immense pride in developing innovative, hassle-free and user-friendly iOS Applications.

Mobile Application Development | Top Mobile App developers solution

Highly customized mobile application development services for various platforms to deliver commendable industry experience to our clientele. The NineHertz promises to bring best mobile app development company solutions for iOS and Android platform. The NineHertz offers robust mobile application development services. 500+ apps developed.

Simple CRM Software to Help Your Business Grow solution

Really Simple Systems CRM that lets you work smarter, so you can get on with growing your business. Designed for small and medium-sized businesses B2B, it’s easy to set up and simple to use, providing everything you need to manage your sales and marketing.

Custom Software Development Company solution

i-Verve is a leading global IT Services company providing a wide range of services & solutions in strategy, consulting, digital, technology & operations. Our innovation-led approach helps clients with custom design and development solution for web, mobile, software application, and digital products. We add futuristic capabilities helping clients to scale.

Mobile App Development Company solution

Are you looking grow online visibility of your business with Mobile App Development? Xtreem Solution is well known Mobile Application Company that offers robust solution on the latest trends, cutting-edge technology, and hybrid mobile app development. Visit our website and feel free to call us +1 (215) 789-9711 or [email protected]

WotNot - Automate your Lead Generation, Sales, Marketing & Customer Support with AI Chatbots solution

WotNot is a powerful chatbot development platform that assists you in deploying chatbots across different channels at scale. WotNot chatbots can also be tightly integrated with internal systems for a seamless experience & be applied to different use cases ranging from lead generation, customer support, HR, IT support and more.

Design Your Logo With DesignMantic's Online Logo Maker! solution

DesignMantic is a unique online logo maker that features a huge database of logo design templates that can be customized to reflect the nature of the business. From clothing logos to exquisite car logos, DesignMantic has it all. Check out our gallery today to design your own logo!

RSSBus Connect: All-in-One EDI and Data Integration Solution solution

RSSBus Connect is the fastest, easiest way to connect data and applications across your organization and beyond. It facilitates EDI connectivity between organizations, providing EDI mapping to thousands of file formats, B2B file transfer using all major protocols and EDI translation to 80+ applications to kick-start next-gen business process automation.

Effortless Customer Service on Digital Messaging Channels solution

Based in San Francisco, California and Hasselt, Belgium, Sparkcentral offers a messaging platform for customer service. Sparkcentral wants to help put businesses in touch with their customers via messaging, whether it's through social media or private channels such as WhatsApp, Messenger, SMS, direct chat or any other digital channel.

Gautam Mahajan's new book, The Value Imperative to help you succeed and create value book

THE VALUE IMPERATIVE: "Gautam has managed to put into one book almost everything we need to know about creating value, measuring value, and strategizing with value. Every marketer will benefit by rethinking their business in
terms of value creation and management." -- Philip Kotler, Kellogg School of Management,Northwestern University

Free Weekly Customer Service Tips other

Receive a practical tip you can apply to improve your customer service skills & enhance the customer’s experience on the first day of every week. If you’re searching for a way to jump start your customer service career, you will find these weekly tips immensely valuable.

PragmatiQ Solutions - Microsoft Dynamics 365 Partner solution

We specialise in supporting businesses to manage their customer relationships, streamline operations and gain insights from their data, through the technology we implement, Microsoft Dynamics 365. The solutions we offer vary dependent on industry, but primarily centre around CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning).

BinaryFolks - A Custom Software Development Company solution

We are professionals, our staff include ex Google, ex Amazon, ex Salesforce engineer. So you could be rest assured with the quality of work, delivery, expertise and communication at its best. We are a software development company with a specific focus on Web Application development and Mobile Application development.

[Free Webinar] Implementing advanced analytics on the cloud event

[12/12/2018] In this live webinar, you will learn how to implement data analytics on the cloud, a brief introduction of various components available on AWS and Google Cloud for data warehousing, business intelligence dashboarding and predictive analytics & also how to implement streaming analytics pipelines using cloud components.

Web and Mobile Application Development Company solution

Nimblechapps is an end-to-end mobile app and website development company established in 2014. The team of developers and designers are highly skilled and efficient to handle projects in mobile app and web development, wearable technology, IoT solutions etc.

Customer Advocacy as Strategic Partner to the Executive Team event

[12/14/2018] At VMware, Kate Woodcock, Vice President of Customer Advocacy, has cracked the code for strategic partnership with the C-Suite. Going beyond executive sponsorship to active ownership of customer experience excellence by every member of the executive team is the new standard for CX success.

The Business Value Hierarchy A strategic approach to cure underperformance and leapfrog your competition resource

Learn how to boost your financial and brand equity value. Topics include: Where are you on the Value Hierarchy Scale? What four value measurements do you need to track? What is the value gap and how do you close it? What are your options for moving along the scale?

We match startups and enterprises. solution

Valuer gives corporations and enterprises access to startups that present the biggest investment and growth opportunity. By using a unique Ai matchmaking algorithm and a global network of agents, Valuer presents its users with the most relevant startups for investment, innovation and acceleration.

Elevate Your Leadership Skills & Move Your Life Forward by Leveraging Your Own Brain solution

At some point, we all either hit a formidable obstacle, find ourselves in unchartered professional territory, or stuck on a plateau we can't overcome. By coaching our brain to think differently, we begin to look at these problems in new ways. That's exciting, because there's hope in our a-ha moments.

Transform Customer Care in 2019: New Research on When Consumers Prefer to Talk or Type resource

From the phone to Alexa, consumers expect brands to be ready for them anytime, anywhere. New research with 2,000 US adult consumers reveals what prompts one consumer to pick up a phone, while others to use social media to engage with a brand.

Convert More Customers with Applied Empathy solution

markempa helps B2B companies attract and convert more customers with empathy-based marketing. Let us help you create more emotive marketing that connects to customer motivation that inspires action and conversion. Get free resources.

How Coca-Cola® Adds Life to Contact Center Employee Engagement resource

In this free on-demand training seminar Joe Rogers of Coca-Cola delivers an amazing multi-pronged approach that he and his team implemented that adds value to the individual, the contact center and the company. Get BONUS MATERIALS (cheat sheets and guides) as well.