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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
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Content Type
Think Tank
Page 4
Think Tank
Posts selected by CustomerThink founder Bob Thompson for discussion. Please join in!
My Views About WSJ Article: “Is Net Promoter (NPS) Score Misleading?”
Stacy Sherman
-
May 28, 2019
Why intensity and metrics matter when reshaping an organization’s culture: Lessons from Wells Fargo
Christopher Brown
-
May 14, 2019
Which Is Most Important, Perception or Performance?
James Lawther
-
April 29, 2019
Is it possible to compete with Amazon and win?
Christopher Brown
-
April 10, 2019
The unseating of Sears
Steve Curtin
-
April 4, 2019
Ten B2B KPIs to Track, Starting Now (none are NPS) – Business KPIs
Jim Tincher
-
March 6, 2019
Ten questions you always wanted to ask about Customer Experience
Thomas Wieberneit
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February 25, 2019
It’s Time to Rethink Facebook
Marc Meyer
-
January 28, 2019
Customer Experience: Is Amazon Going Downhill?
Maz Iqbal
-
January 16, 2019
Activating the Executive Commitment You Need for Your CX Program
Aimee Lucas
-
January 14, 2019
A Bold Customer Experience Prediction
Jon Picoult
-
December 12, 2018
Stop Bribing Your Employees for Good NPS Scores
Jim Tincher
-
December 5, 2018
Taking the Sting out of Failure
James Lawther
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December 3, 2018
Purpose-Driven Marketing Comes to Town
David Raab
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November 19, 2018
The paradox of customer experience: human interfaces versus artificial intelligence (AI)
Steven Van Belleghem
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November 7, 2018
Comcast is making customer experience its best product
Steve Curtin
-
October 29, 2018
When Starbucks became Starfast
Sampson Lee
-
October 23, 2018
The only way Tesla can hope to win
Dan Toma
-
October 15, 2018
Customer Experience and Customer Success: What’s the Difference?
Annette Franz
-
October 12, 2018
CRM strategy turns 25 – but has it helped CX?
Vince Jeffs
-
October 3, 2018
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Page 4 of 27
New Posts
Understanding the importance of H1 Tags in OnPage SEO optimisation.
Keval Padia
-
April 25, 2024
Increase Customer Satisfaction by 20% with No-Code Customer Service Automation
Nidhi Dubey
-
April 25, 2024
[Research Round-Up] New Study Shows the Continuing Value of B2B Thought Leadership
David Dodd
-
April 25, 2024
Buying in to purpose
Steve Curtin
-
April 25, 2024
How To Become The Best Place To Work In The World
Colleen Stanley
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April 25, 2024