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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 62
Performance Metrics
How to Improve First Call Resolution: Invest in Customer Service Training
Rachel Miller
-
June 5, 2012
Beyond Sales and Marketing to “The Revenue Team” — Inside Scoop with Marketo CEO Phil Fernandez
Phil Fernandez
-
June 5, 2012
Drawing a bead on ROI in marketing
Vijay Dandapani
-
June 2, 2012
Void Filled by the CCO: Harnessing the Right Customer Metrics
Jeanne Bliss
-
May 31, 2012
Understand your Tipping Points
Steven Walden
-
May 28, 2012
What Really Drives Customer Loyalty? It’s Not Just About the Experience!
Bob Thompson
-
May 25, 2012
Transactional Customer Feedback: 6 Problems You Will Face and How to Fix Them
Adam Ramshaw
-
May 22, 2012
Pulling the Right Levers to Optimize Topline Growth: Inside Scoop with Eloqua CTO Steve Woods
Steve Woods
-
May 20, 2012
10 Customer Leadership Aptitudes for Success
Jeanne Bliss
-
May 17, 2012
Goal setting – The one criteria that is often overlooked
Leslie Pagel
-
May 17, 2012
What Are You Worth to Facebook Investors?
Patricia Seybold
-
May 17, 2012
Why Annual Planning Hurts Customer Profitability
Jeanne Bliss
-
May 16, 2012
Unmasking the Problem with Net Scores and the NPS Claims
Bob Hayes
-
May 14, 2012
Sorry NPS, I’m not buying (it)..
Wim Rampen
-
May 11, 2012
When will I see the results of my Customer Experience program?
Colin Shaw
-
May 11, 2012
Avoiding false metrics – the VoC edition
Leslie Pagel
-
May 9, 2012
The Best Likelihood to Recommend Metric: Mean Score or Net Promoter Score?
Bob Hayes
-
May 7, 2012
AmEx: High Value Customer Service Drives Shareholder Value
Ernan Roman
-
May 7, 2012
The Role of First-Call-Resolution in Customer Satisfaction
Rachel Miller
-
May 4, 2012
New Research on Hard Benefits of Online Customer Communities
Ken Thompson
-
April 15, 2012
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