Archive | Leadership

Who Is Your Customer?

Posted on September 1, 2014

It is important enough to ask it again. Who is your customer? When I sit in board rooms or executive suites and ask the same question, I will usually hear descriptions of their different consumer segments or …

Chief Value Creation Officer (CVCO)

Blog post by on August 25, 2014

I have been writing about Value Creation. I was asked to define the Chief Value Creation Officer by my readers. I found companies that have Chief Value Officers, trying to improve the Value of the company or …

“Bold Leaders Create Stress”

Blog post by on August 21, 2014

That headline was one of the last things Brad Hewitt, President and CEO of Thrivent Financial, said to me when we sat down together for a conversation. It came after a fast hour of “Brad-isms” as he …

Where is the CX Influencer Strength?

Blog post by on August 20, 2014

There are three variables that drive where the customer leadership role can successfully reside and to whom it should report: 1. Leader commitment2. Understanding of the mission3. Ability to work cross functionally The more evolved the organization …

Management Skills: Leader or Authority Figure

Blog post by on August 14, 2014

We so often hear the term leader being thrown around so casually as if anyone can be considered a leader. Many employees assume that those in charge of a project or a department or even the whole …