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Customer Experience

Stock Prices Tied to Customer Experience; Netflix

Mary Ann Markowicz -

What does the 5-point/star mobile app rating tell us about user loyalty?

Bob Hayes -

Steve Jobs: Two Major Lessons for Business Leaders

Ernan Roman -

Select the Customer: Blueprint for Sales and Marketing Alignment – Part 2

Donal Daly -

Engaging customers via employees

Vijay Dandapani -

Please Don’t Drink the Koolaid

Rebel Brown -

Reflection on society and the state of the patient experience

Maz Iqbal -

Liar, Liar Pants on

Colin Shaw -

Dear Customers

Curtis Bingham -

Hold the Phone

Stan Phelps -

Lessons from the GB cycling team for all in customer experience?

Adrian Swinscoe -

Customer Service R&R: Metrics and Rewards & Recognition

Jody Pellerin -

New bank fees not conducive to customer satisfaction

Cheryl Hanna -

Amazon Fire vs Apple iPad 2

Gregory Yankelovich -

Jobs’ Genius: Making Technology More Human

Kathy Klotz-Guest -

Sparkling service makes sticky customers

Kim Proctor -

Top 5 Things I Learned at DMA 2011

Jim Sullivan -

Are your customer hand-offs coordinated?

George Taylor -

Coupons don’t work

Mitchell Goozé -

Understanding Buyer Priorities and Goals in an Uncertain and Chaotic World

Tony Zambito -
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