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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 365
Service and Support
Is it Time To Rethink Customer Service So We Stand For Something? #custserv
Robert Bacal
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July 20, 2010
Making bad customer service good
Sharon Drew Morgen
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July 20, 2010
Hey CFO, where will you outsource to now?
Carmit DiAndrea
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July 20, 2010
Social media customer service: the revolution is in the mindset not the tools
Guy Stephens
-
July 20, 2010
Customer Retention as a Profit Center
Dick Wooden
-
July 20, 2010
How to retain customers who are leaving
Adam Ramshaw
-
July 19, 2010
Tony Soprano and Connecting the Dots
Rhonda Sunnarborg
-
July 19, 2010
A Little Something Extra
Alan Gregerman
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July 19, 2010
Donald Rumsfeld’s CRM Advice
Adam Honig
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July 19, 2010
Definition of Customer Satisfaction – Redux and Mea Culpa
Eric Jacques
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July 19, 2010
Customer Service Techniques: Acknowledge Without Encouraging (book excerpt)
Robert Bacal
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July 19, 2010
80% of Customer Satisfaction Is Meeting Your Commitments — The Little One’s.
Dave Brock
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July 18, 2010
4 Steps on how to overcome your barriers. Part 3 of a 3-Part Series on Being a PITN
Jodie Monger
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July 18, 2010
Customer retention strategies as premium travel reverts to mean
Vijay Dandapani
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July 18, 2010
Government and Customer Service – Yes, It’s Important
Robert Bacal
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July 18, 2010
How do you know you are a Pain in the Neck? Part 2 of a 3-Part Series on Being...
Jodie Monger
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July 17, 2010
Are you a PITN? Part 1 of a 3-Part Series on Being a Pain in the Neck
Jodie Monger
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July 16, 2010
Book review: “Complaint” by Julian Baggini
Francis Buttle
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July 15, 2010
Book Review – The Retail Doctor’s Guide to Growing Your Business
Patrick Lefler
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July 15, 2010
Technology isn’t a substitute for great service
Guy Tweedale
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July 15, 2010
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Page 365 of 433
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