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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 366
Service and Support
Technology isn’t a substitute for great service
Guy Tweedale
-
July 15, 2010
Market Research – Is it everyone’s responsibility?
Keith Schorah
-
July 15, 2010
Will You Still Woo Me When I’m 94?
Lisa Biank Fasig
-
July 15, 2010
Customer service and care builds loyalty
Cheryl Hanna
-
July 15, 2010
What is a Regulated Customer (Government – Book Excerpt)
Robert Bacal
-
July 14, 2010
Keeping Cable Consumers Happy: Increasingly Difficult – and Important
Rob Kunzler
-
July 14, 2010
Who Holds the Key to Performance Change in Your Organization?
Monica Postell
-
July 14, 2010
Definition of Customer Satisfaction
Eric Jacques
-
July 14, 2010
Health Care Reform: Insurers With the Best CRM Will Win
Adam Honig
-
July 14, 2010
Why Companies Don’t Improve Customer Service?
Robert Bacal
-
July 14, 2010
Do You Show “Hospitality” to Your Customers?
Barry Moltz
-
July 13, 2010
Hear and Understand
Peggy Carlaw
-
July 13, 2010
How Self-Absorbed Are Your Value Propositions?
Todd Youngblood
-
July 13, 2010
American Express’ 3 stages of Customer Relationship Care
Colin Shaw
-
July 13, 2010
Customer Is Always Right? Right? WRONG! Here’s a Better Thought (book excert)
Robert Bacal
-
July 13, 2010
The Magic of Purpose
Dennis Snow
-
July 12, 2010
The competitive factor of price, value, and customer service
Cheryl Hanna
-
July 12, 2010
Huh? Did I Read This Right? CIGNA HealthCare Wins Customer Service Delivery Award Through Focus on Helpful and Easy...
Christopher Myers
-
July 12, 2010
Net Promoter 2010: The UK’s most recommended brands
Colin Shaw
-
July 12, 2010
3 Prescriptive Lenses for Blurry Business Vision
Dick Wooden
-
July 12, 2010
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