CustomerThink

MarketPlace

Win/Loss Analysis is a Key CX Component

[Sep 28, webinar] Conducting a customer win/loss analysis is a proven way to grow your business. This webcast covers conducting win/loss interviews, analyzing results and implementing lessons learned. It also focuses on how a clear Stakeholder Communications Strategy can improve your win rate, help reduce churn and win-back lost accounts.

World’s First Customer Experience Management (CEM) Certification Program

[Sep 26-27, Singapore; Nov 16-17, Washington DC; Nov 21-22, Toronto] An internationally recognized program with proven track record of success - being run for 54 times in 18 cities with attendees from 66 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which provides a strategic framework with tools to design effective customer experience to achieve customer loyalty and brand differentiation with quantifiable business results.

Walker CX Workshops

[Nov 2-3, Chicago] Join us for an intensive, two-day training program on essential customer experience topics. Designed for busy, B-to-B CX professionals, four half-day courses feature key concepts, practical applications, and best practices delivered in an engaging small group environment. Great for CX professionals interested in honing their skills and advancing their career.