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Good Customer Service Handoff Leads to Appreciation

Blog post by on July 31, 2014

It’s not my department I hate the handoff. This is where the customer service representative I’m talking to transfers me to someone else to resolve my issue.  It can happen on the phone or in person.  Sometimes …

Winning Brands, and What We Learned

Blog post by on July 31, 2014

Customers are the backbone of every business, but every day we hear about people who believe they have been mistreated or pushed around by companies, sometimes even their favorite brands. On the bright side, you also hear …