Editor's Picks
Thought Leadership Articles
CEOs: Stay Ahead of the (Sigmoid) Curve to Grow Revenue in 2020 and Beyond
In the early 2000s, I was an investor and advisor to a company that sold a fairly well-known sales force automation (SFA) tool. Like...
Four Ways to Take Your CX Strategy to the Next Level in 2020
2020 – The year that once felt so far away, so incredibly futuristic, is now just around the corner.
Along with this much anticipated year,...
Engaging Retail Experiences: How Point-of-Purchase (POP) Displays Can Forge an Emotional Connection
Today’s connected consumer expects something more. Highly personalized sharable pop-up events, brand collaborations, and tech-powered interactions have become the new reality of retail. These...
CEO’s Guide to Growth through Customer Experience Action
Customer experience annuities are a compelling source of growth that is commonly overlooked. As a gift that keeps on giving, customer experience annuities free-up...
Think Tank Discussions
Convenience over Privacy? Paying Attention to Consumer Trends
How should companies balance technology-driven personalization/convenience with customer privacy? Consider that 4,000 Swedes have already placed a chip into their bodies.
Convenience over Privacy? Paying Attention to Consumer Trends
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Helpshift Announces Integration with Amazon Connect to Take Omnichannel Engagement to the Next Level
New partnership powers connected customer conversations across phone and messaging
