Leveraging the Internet of Everything to Create a Better Customer Experience
Blog post by Brian Vellmure on July 31, 2014
The other day I received a letter in the mail. What was in the letter left me feeling depressed. You see it wasn’t asking me to do something that I’d never done before. It asked me to do something that I had already relegated to extinction.
The Top 10 Categories and Questions for B2B Customer Surveys
Blog post by John Coldwell on July 31, 2014
The ten most frequently used question sets by InfoQuest’s clients.
Are You a Sales Rock Star, or Just a Member of the Band?
Blog post by Jeffrey Gitomer on July 31, 2014
When you hear a boss talk about their BEST salesperson, they often refer to him or her as a “rock star.” It’s the highest praise your boss can give someone on your team. Every salesperson aspires to …
Customer Service 101 for Home Sellers and Mortgage Brokers
Blog post by Flavio Martins on July 31, 2014
Brokers and homeowners depend on a great relationship in order to receive some fees for facilitating the mortgage process or getting the most from their home sale. Mortgage brokers and home sellers often play an important role …
Should You Incentivize Employees to Improve Customer Retention?
Blog post by Richard Shapiro on July 31, 2014
There is the saying, “money talks, nobody walks.” There are many different ways to interpret this quote, but in the business world, I have always construed it to mean if you want associates to obtain a certain …
Good Customer Service Handoff Leads to Appreciation
Blog post by Shep Hyken on July 31, 2014
It’s not my department I hate the handoff. This is where the customer service representative I’m talking to transfers me to someone else to resolve my issue. It can happen on the phone or in person. Sometimes …
Customer-Centric Strategy for the Busy Business Leader
Blog post by Jeannie Walters on July 31, 2014
Business leaders simply have too much to do. Whether you own and run the business or are an executive in a big corporation, your role is becoming more complex. We have too much to do and not …
Winning Brands, and What We Learned
Blog post by Jim Freeze on July 31, 2014
Customers are the backbone of every business, but every day we hear about people who believe they have been mistreated or pushed around by companies, sometimes even their favorite brands. On the bright side, you also hear …
The Challenges of 1st Line Sales Managers – And How to Overcome Them
Blog post by Jill Konrath on July 31, 2014
Recently I sat down to talk with Ken Thoreson, president of Acumen Management. He just came out with a new book called, SLAMMED!!! For the First Time Sales Manager. I’ll never forget when I was first promoted …
What Does It Take To Shift To A Human-to-Human Way Of Doing Business?
Blog post by Maz Iqbal on July 31, 2014
I find myself interested and caring for the human. So the following slogan caught my attention: “There is no more b2b or b2c: It’s human to human”. This got me wondering: What does it take for us …