Top

What is customer engagement?

Blog post by on August 23, 2014

Customer engagement is a relatively new term in the Customer Experience world, but doesn’t have a common and consistent definition.

How to Convert Your IVR into a Customer Friendly System?

Blog post by on August 23, 2014

Have you just purchased an IVR system? Have you already started customizing the IVR? Congratulations on your first big leap to becoming a prosperous business owner. IVR systems have become that much important for the modern businesses. …

Customer Experience is kinda like comedy

Blog post by on August 23, 2014

Like you, Robin Williams’ death last week was a real shock. He had a true gift to make others laugh and feel better. A true irony. I even met him once, in a software shop in San …

Stalled Deals?

Blog post by on August 23, 2014

We all have them, we know what they look like.  They’re stuck.  We look at aging reports and see them staying in the same stage of the pipeline, not moving forward, getting older, moldier as time passes.  Sometimes, …

Pumping Up the Volume

Blog post by on August 23, 2014

Do you ever feel like your Customer Experience efforts are getting lost in the corporate clutter? A Fortune Magazine article in 2012 indicated the average email user gets 147 messages per day – that’s over 50,000 emails each …

Cultivating Fantastic Customer Experiences – Part 3

Blog post by on August 23, 2014

In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy (@jtwatkin) follows up in part two with his “poomatoes” and how fertile …