Social Media Intelligence Isn’t Exclusive to Interaction and Participation
Blog post by Danny Brown on March 7, 2014
For many businesses and organizations, the advice surrounding social media is often loud and clear – “you need to engage or die”. The thinking behind this type of advice is that companies not already on social media are living on …
Using LinkedIn for Your Digital Sales Footprint
Blog post by Tim Haller on March 7, 2014
Create Your #DigitalSalesFootprintIt never fails; I’m out everyday with clients conducting sales training and teaching social selling techniques and when I ask what people are doing with LinkedIn, I almost always receive the same response. Even experienced sales professionals believe …
Customer Service Knight in Shining Armor
Blog post by Jenny Dempsey on March 7, 2014
I’m still waiting. I picture it happening like a knight in shining armor, riding up through the woods, on a white stallion, here to save my day from bad customer service. I’m swept off my feet, lifted up and carried …
Max Cred Factor #6: How to Ruin Your Credibility
Blog post by Jack Malcolm on March 7, 2014
So far in this series we’ve focused on the positive steps you can take to build credibility, but credibility can be a very fragile asset, which can blow up in an instant or lose power over time if you don’t …
Faceless Social Customer Service
Blog post by Flavio Martins on March 7, 2014
Social customer service gives organizations an opportunity to take transparency to a whole new level never seen before in customer/corporate relations. Customers today crave that sense of connectedness with the people they do business. In previous generations it was easier …
Stop Giving Customers Choices!
Blog post by Dave Brock on March 7, 2014
Henry Ford was rumored to have said, “The customer is welcome to buy a car in any color they want, as long as it’s black.” I think there’s something to that concept. Now before you jump all over me, let …
Review the Ten Customer Leadership Aptitudes
Blog post by Jeanne Bliss on March 7, 2014
A successful Chief Customer Officer can: Bring folks together who don’t normally work together. Establish clarity out of the complexity that surrounds who does what on projects for “customers.” Break the work into manageable chunks so that it doesn’t get …
5 Steps to More Effective Research
Blog post by Chris LaVictoire Mahai on March 7, 2014
“My clients get paid for making successful decisions. My job is to provide the insights that increase the probabilities that they will make better decisions.” — Frank Pleticha Frank and I reconnected recently. He had helped Aveus with our own …
Are You Ready For Change?
Blog post by Colin Shaw on March 7, 2014
Knowing when to change has always been an important business skill but with the ever increasing speed of change this has become a key skill. I had the pleasure of sharing the same stage as Charles Handy when I have …
Don Draper and the new sales 101
Blog post by Bob Apollo on March 7, 2014
If you ever questioned whether marketers could teach sales people anything about selling, I urge you to watch one of my favourite Don Draper moments. If the video isn’t displayed below in your copy of this email, you can reach …