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The Eureka Moment of Ideas & Idea Management

Blog post by on July 22, 2014

It is really important to fill the innovation pipeline with ideas from many different sources in your business: associates, sales, and of course R&D. It is also increasingly important to expand ideation outside of internal teams and company departments.

Confusion About Metrics

Blog post by on July 22, 2014

I recently read an article from someone I respect, “Revenue Is Not A Metric.”  To be honest, I was confused–as I read the article, there was some clarification–”revenue is a result….” As I usually do, when I …

The World’s Leading Industry For Tone Deafness

Blog post by on July 22, 2014

There isn’t a lot of love out there for financial services companies. This was underscored most recently with the release of The Reputation Institute’s annual survey of consumer perceptions.  For quality of reputation, financial services came in …

Kimpton Karma: Good Data Going Full Circle

Blog post by on July 22, 2014

When a person’s actions decide the fate of future existence, we call it Karma. When the sum of a company’s data is used to improve the future existence of both its customers and itself, we can call …

When is a Carry On Not a Carry On?

Blog post by on July 22, 2014

A carry on piece of luggage is not a carry on when you are flying the airline Air Canada Rouge. I woke up and it was still dark and I thought I was having a nightmare but …

How apologies influence consumer behavior

Blog post by on July 22, 2014

Earlier this month, I read a Wall Street Journal article titled The Art of the Airline Apology. The article features a 2009 study by researchers at the University of Nottingham’s School of Economics in the United Kingdom …

Top 5 Power Words to Use in Selling Documents

Blog post by on July 22, 2014

What’s in a word? Aside from the visual, communication is pretty much our only means of expression, and without words (written, spoken…what have you), our unique personas would certainly pack a lot less originality. And frankly, it’s …

One-Sided vs. Two-Sided Arguments

Blog post by on July 22, 2014

When presenting your point of view, should you adduce only the arguments in your favor, or those opposed as well? There are several good reasons for presenting a one-sided argument. The first reason is focus; it’s so …