What’s the Next Big Thing in Customer Experience?
Article by Shaun Smith on March 10, 2014
We’ve been sifting through the array of predictions that every blogger and his mother seems to have issued over the last three months. What’s the common theme running through them all?
Best of Microsoft Convergence
Blog post by Chuck Schaeffer on March 10, 2014
Dynamics CRM Highlights and Take-Aways Microsoft Convergence returned to the Georgia World Congress Center and ended today with a flurry of announcements and product plans that made this 18th Convergence far more notable than most. I’ll use this blog post …
Dot.Coms and the Casanova Complex
Blog post by Michael Lowenstein on March 10, 2014
The legend of 18th century Italian adventurer, Giovanni Giacomo Casanova has only grown over time. Born in Venice, and a soldier in the Venetian army, a preacher, a secretary, an alchemist, a gambler, a violinist, a lottery director, a spy, …
20 ‘Past-Due’ Warning Signs Your Business Needs a CRM System
Blog post by Dick Wooden on March 10, 2014
In “20 Warning Signs Your Business Needs a CRM System – Part 1″, we discussed “Leading Indicators” – signs that you’re outgrowing your current processing system and should start considering a CRM. The “Lagging Indicators” signs show that you’ve already outgrown …
Last quarter’s CRM software news in 60 seconds…
Blog post by Richard Boardman on March 10, 2014
In case you missed them, here’s my 60 second bullet point round-up of the main CRM software stories last quarter: December Oracle announces it will buy Responsys for $1.5 billion to fill out Oracle Marketing Cloud January Microsoft acquires Parature …
Building a Simple and Effective Lead Qualification Framework
Blog post by David Dodd on March 10, 2014
The essential starting point for building a tighter alignment and a more productive relationship between marketing and sales is developing a joint framework for qualifying sales leads. Without a common understanding of who constitutes a qualified lead, it’s simply impossible …
Streamline the End-of-Quarter Crunch
Blog post by Michael Riksheim on March 10, 2014
For most of us, the end of the quarter is approaching. This can be a heads-down “crunch time”, trying to move the ball past the goal. You have a good idea about where your individual opportunities stand. How do you …
How to Effectively Manage Introverts
Blog post by Josh Lowry on March 10, 2014
It is estimated that one-third of Americans are introverts. Introverts are people whose flow is directed inward toward ideas and concepts versus extroverts whose flow is directed outward toward people and objects. Other differences include: Introverts are thought-oriented; extroverts are …
Does a Change Edict Work?
Blog post by Joseph Dager on March 10, 2014
oe: David, you are saying that for change management that it’s not like we just throw everything away. We are keeping some of it and making an evolutionary change rather than an edict that this is what we’re going to …
When to Post on Facebook, Twitter, Google+, LinkedIn, and Pinterest
Blog post by Pam Dyer on March 10, 2014
Social media is always on. Determining the best times to post on Facebook, Twitter, Google+, Pinterest, LinkedIn, and blogs is vital to content marketing success. The optimal time to share on each platform may vary depending on your audience, of …