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Stalled Deals?

Blog post by on August 23, 2014

We all have them, we know what they look like.  They’re stuck.  We look at aging reports and see them staying in the same stage of the pipeline, not moving forward, getting older, moldier as time passes.  Sometimes, …

Pumping Up the Volume

Blog post by on August 23, 2014

Do you ever feel like your Customer Experience efforts are getting lost in the corporate clutter? A Fortune Magazine article in 2012 indicated the average email user gets 147 messages per day – that’s over 50,000 emails each …

Cultivating Fantastic Customer Experiences – Part 3

Blog post by on August 23, 2014

In part one of this series, Nate Brown (@CustomerIsFirst) talks about putting the focus on the employee experience to benefit the customer experience. Then, Jeremy (@jtwatkin) follows up in part two with his “poomatoes” and how fertile …

Why Smart Loyalty Programs Focus on Retention

Blog post by on August 22, 2014

It’s a common phrase in marketing and in business: market expansion. It’s undeniable that generating new customers is paramount in building a successful business. However, such a narrow focuses overlooks a more important point: to increase market …

CRM Evolution 2014 Conference Re-cap

Blog post by on August 22, 2014

I attended the CRM Evolution 2014 conference in New York City this week. It was my first time attending the conference, so I was anxious to see how it would go.The conference focused on customer engagement strategies …

If You Aren’t Building Value, Someone Else Is!

Blog post by on August 22, 2014

Well, actually, even if you are building value, someone else still is.  We win by creating superior, differentiated value–relevant to the customer.  But I’m getting ahead of myself. If you’ve been reading this blog for any period of …