Before We Can “Teach” Our Customers, We Have To First Learn From Them
Blog post by Dave Brock on July 25, 2014
if we are going to teach our customers, we need to learn about them, from them, and with them.
CX Competency #5: Leadership & CX Culture
Blog post by Jeanne Bliss on July 25, 2014
The most successful customer experience companies address the customer experience across the silos.
Comcast: Churn Prevention Isn’t the Same As Customer Retention
Blog post by Michelle deHaaff on July 25, 2014
The viral fallout from last week’s Comcast call from “hell” has transitioned to a new phase: damage control and reform. In a leaked internal memo, the company’s COO sent a heartfelt message to employees, where he shared …
Quality investments are like Granite Countertops
Blog post by Jodie Monger on July 25, 2014
[embedded content]Have you ever built a new home? They say building a home is one of the most stressful activities you can ever undertake in life. I agree. It was one of the most stressful endeavors I …
9 Drivers for the Future of Government Driven Innovation
Blog post by Stefan Lindegaard on July 25, 2014
It has been 5 years since President Obama named Aneesh Chopra as the first CTO of the United States. It has been 4 years since the US government launched Challenge.gov as a platform for the government offices …
Applied Integrations 101
Blog post by David Crane on July 25, 2014
There’s been a tremendous amount of talk about the importance of integrations lately. In fact, it was a key theme at Oracle Interact this year. Kevin Akeroyd, general manager of the Oracle Marketing Cloud, recently stated in …
Interesting Infographics: 10 Hacks For Creating The Ultimate LinkedIn Profile
Blog post by Louis Foong on July 25, 2014
As we know, LinkedIn can be a valuable and effective form of B2B lead generation. Have you asked yourself these questions recently? How effective is my LinkedIn profile? Does my LinkedIn profile currently provide my prospects with …
The Parallel Lives of Open Source and Social Networks
Blog post by Mitch Lieberman on July 25, 2014
Early today, just after my morning run, my brother forwarded to me an article from the NYT about making money with Open Source software. For many in the tech community, this is a bit of old news. …
The Perfect Pitch: Making Your Point Clearly and Persuasively with Dr. Tom Sant
Blog post by Kaitlyn Myers on July 25, 2014
Ever feel stuck on how to deliver a corporate capabilities presentation that engages the customer and opens deep conversations? What about differentiating yourself from the competition without coming across as self-centered? These are tough challenges but not …
Customer experience professionals need to embrace a new way of thinking
Blog post by Leslie Pagel on July 25, 2014
Today, customers expect personalized service, the ability to customize products to serve their unique needs, and immediate gratification. Essentially, customers expect the company to know them, recognize them, and anticipate their current and future needs. These customer expectations are having …