Editor's Picks
Thought Leadership Articles
Deloitte: The Future of B2B Sales is “Experience Selling”
Late last year I received a copy of an excellent paper reviewing the results of Deloitte's research into the state of "experience selling."
I wanted...
Top Three Reasons Why an Automation-First Strategy Will Transform Your Customer Service
As we enter into a new decade, the need for innovation in customer experience will continue to be a top priority for many businesses....
Beating the CX Slump: Leaders Spend Money Faster
Welcome to 2020 and the start of a new decade! CX dominated the conversation in the past 10 years; it will be interesting to...
Seize the Opportunity to Differentiate with AI-Powered Digital Experiences
For most people, a call to customer service is about as exciting as a trip to the dentist. No one enjoys being put on...
Think Tank Discussions
When To Fire A Customer
Firing a customer is a serious and unusual experience for any business. You try very hard to keep the customers you have. What would make you fire one?
51% of UK Consumers Trust Their Friends or Partners Recommendations More Than Any Other Brand Advertising
Mention Me's third annual report into customer advocacy and referral trends, reveals what motivated UK consumers to refer brands, which sectors and brands are most referrable, and which qualities were most likely to drive a brand recommendation.
