Customer Experience and Balance of Power

Blog post by on April 23, 2014

During the last few years we witnessed tremendous political impact of social media on politics, both in  government and corporate realms. The examples abound from the social media fuelled Arab Spring demonstrations and political campaign funds collections, …

How Strong Performance Can Mask Issues in the Future

Blog post by on April 23, 2014

In my experience as a leadership consultant, I have had the privilege to work with a wide variety of organizations of all sizes and from different industries. However, one thing I have observed that has gotten many …

Unique, Differentiated? But Are You Relevant?

Blog post by on April 23, 2014

It’s critical that we differentiate our offerings and solutions from the alternatives the customer is considering. Marketing, product management, and sales all spend endless hours trying to figure out that differentiation, to create that edge. But too …