CustomerThink

Solving The Insoluble Problem of Employee Engagement and Customer Loyalty

Maz Iqbal | Mar 5, 2015

Account Teams in B2B Customer Experience: Help Me Help You

Lynn Hunsaker | Mar 5, 2015

What’s Holding Back Your B2B Lead Generation?

Louis Foong | Mar 4, 2015

The Sales Process is not Black and White but that dress is definitely Gold and White

Kaitlyn Myers | Mar 3, 2015

Design Thinking 2.0 – LEAN Prototyping will be the New Way to Design for IOT

Corey Glickman | Mar 2, 2015

3 Moments That Can Make or Break a Banking Customer Experience

Kate Feather | Mar 2, 2015

The 7 Deadly Sins of Customer Experience

Annette Franz Gleneicki | Mar 1, 2015

5 Reasons Why It’s Time to Chat with Your Customers

Tricia Morris | Mar 1, 2015

Why the White House Needs a Chief Data Scientist (and whether or not you do, too)

Lisa Fugere | Feb 27, 2015

Why You Need Relationship and Transactional Surveys in your Customer Experience Program

Bob Hayes | Feb 26, 2015

The Sprinkles Approach to Innovating Service

Chip Bell | Feb 26, 2015

Can Your Sales Contracts Withstand Misfortune, Misunderstanding and Mistake?

Andrew Rudin | Feb 26, 2015

CSO Insights Report Highlights – The Great Sales & Marketing Divide

Mark Gibson | Feb 26, 2015

Customer Service Debacle Resolution Teaches Valuable Business Lesson

Shep Hyken | Feb 26, 2015

7 Ways Unified Communications Can Improve Customer Service in Contact Centers

Bidisha Gupta | Feb 25, 2015

5 Ways to Spread Creativity & Happiness Among Employees

Marcelo Brahimllari | Feb 25, 2015

Five Ways to Optimise the Customer Purchasing Journey

Luke Rees | Feb 24, 2015

What’s Your Sales Acceleration Formula?

Jill Konrath | Feb 23, 2015

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MarketPlace

Global Customer Experience Management (CEM) Certification Program

[March 18-19, Dubai; March 23-24, Amsterdam] An internationally recognized program with proven track record of success - being run for 46 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.

Digital Experience Summit

[March 24-26] This free virtual CustomerThink Summit is 3 thought leadership webinars to help business executives understand what it takes to be digital experience leaders. Topics: Marketing Engagement: Personalizing Content and Experiences to Drive Business Growth; Effortless Care: Delivering Cost-Effective, Enjoyable Service with Digital Channels; Seamless Experiences: Building Loyalty by Orchestrating End-To-End Customer Journeys.

B-to-B Customer Experience Summit

[May 18-20, Seattle] The only Customer Experience conference focused exclusively on Business to Business enterprises. Features keynotes, workshops and networking to help you define a CX vision for the future, with practical advice on using customer intelligence to drive action, change, and results. Register using the discount code “CustomerThink” to get the best available rate.