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Smartglasses, Social Context and Privacy

Blog post by on April 24, 2014

Last week I had the pleasure and privilege of trying out a pair of smartglasses. These were the M100 product from Vuzix, the first commercially available smartglasses in the world. As the Vuzix website explains: The Vuzix …

Engage customers and connect the organisation

Blog post by on April 24, 2014

Reaching excellence with customers requires more than a good strategy. When it comes to execution, it takes craft, methods and skills to connect customers with the business in concrete ways. Service design offers a powerful toolbox to …

Design the business for customers and organisation

Blog post by on April 24, 2014

Businesses are not designed but evolve over time based on needs and internal and external drivers. The lack of “design” becomes evident when a business innovation or outside perspectives – like customer experience – need to be …

The Agile Selling Imperative

Blog post by on April 24, 2014

Today’s sales teams are overburdened with the information they need in order to be successful. In an ever-evolving marketplace, buyers have evolved – but sales teams haven’t. The result is sales enablement and operations teams create more …

Beginning, Finishing, The Space In Between

Blog post by on April 24, 2014

Yesterday I had the privilege of spending a day with the founding team of one of the most exciting start-ups I’ve seen in years.  These people are sharp, excited, and have an idea that can change the …

Faces of Customer Experience: Debbie Szumylo

Blog post by on April 24, 2014

Meet Debbie Szumylo! Debbie specializes in helping organizations balance employee engagement, customer experience & business results. She has consulted and coached financial institution executives on improving the experience they delivered at the branch level. Debbie has dedicated countless …