Editor's Picks
Thought Leadership Articles
Citizen Engagement: Crowdsensing is the Next Generation of Crowdsourcing
Citizen engagement is always a top priority for governments, and the high level of citizen engagement is considered as an indicator of being a...
How to Improve Customer Experience and Slash Operating Costs Using Robotic Process Automation
By Bill Price, Partner Antuit & President Driva Solutionsand Scott Tweedy, VP Driva Solutions
As business leaders we are all aware that “digital is changing...
B2B Ecommerce Success: 3 Steps to Learn from B2C Merchants
Once considered unrealistic for B2B, ecommerce has picked up steam amongst B2B retailers and is quickly becoming a driving force within the industry. According...
3 Reasons Why Customer Satisfaction Should Not Replace Quality Assurance
Not long ago I saw a demo of a cool product for gathering customer feedback called Stella Connect. They have a fun angle on...
Think Tank Discussions
There Are No Clear CX Leaders Among US Brands – For...
Between 2017 and 2018, the overall quality of the US customer experience stagnated – and differentiation on the basis of CX evaporated – as more brands became mediocre.
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