Writing the Perfect Customer Feedback Survey Invitation
Blog post by Adam Ramshaw on March 12, 2014
You already have a great survey invite subject line and now you need to follow that up with an email body that drives people to start the survey. The invite doesn’t have to be long and complex, in fact it …
Do You Understand Customer Language?
Blog post by Michael Lowenstein on March 12, 2014
In his landmark Men Are From Mars, Women Are From Venus books on male-female communication and relationships, couples therapist John Gray has concluded that men and women speak fundamentally different languages. The emotional needs, communication styles, and modes of behavior …
The consumer is becoming our greatest competitor
Blog post by Steven Van Belleghem on March 12, 2014
My parents owned a photography store in the small East Flemish town of Maldegem. Photo Video Van Belleghem had a solid reputation. My father took over the business from his father. For a few decades, the store was synonymous with …
6 Useful Tools For Android Application Development
Blog post by Satinder Panesar on March 12, 2014
Android application development has become an effortless task for skilled developers today, with the advent of numerous development tools that simplify their work. The market is flooded with many such easily available tools. In fact the amount of efforts needed …
The Formula For Customer Service Training – customer_service
Blog post by Shaun Belding on March 12, 2014
The following article is reproduced from Winning at Work: Delivering great customer experience used to be a ‘nice-to-have’ in the business world. From time to time it would drift into the conversation at executive levels, but would just as quickly drift …
Unlocking the Potential of Consumer Behavior
Blog post by Joseph Dager on March 11, 2014
A serial entrepreneur having founded multiple start-up companies, including one of the first profitable Internet enterprises. Eric V. Holtzclaw is the Founder/CEO of Laddering Works, a marketing strategy firm. He has spent 20+ years creating opportunity by identifying and capitalizing …
The Implication of Correctness
Blog post by Steve DiGioia on March 11, 2014
One of the dilemmas a business must face is the “implication of correctness”. With this comes the trust of the people, whether warranted or not. Business owners are put into a position where they are looked at as being right …
Complaint or Opportunity? (Infographic)
Blog post by Peter Psichogios on March 11, 2014
I was working with Dr. Ken Blanchard during a collaboration with Dr. Norman Vincent Peale on The Power of Ethical Management, I learned a life lesson from Dr. Peale that I have never forgotten. During this time, I was running …
Experience of Customers Helps to Forge Shoppers’ Expectations
Blog post by Gregory Yankelovich on March 11, 2014
If you believe, like I do, that happiness is about expectations management, customer reviews are your best bet for selecting your next car, smartphone or restaurant because they will likely deliver an experience you expect. “The big advantage of a …
Taking Care Of The Customer — Regardless Of Whose Fault It Is
Blog post by Jeremy Watkin on March 11, 2014
I have a recent customer experience that spanned an entire month but as the pieces unfolded it became all the more impressive. My wife ordered some heart-shaped pancake molds from Amazon.com and every indicator was that we would receive them in …