CustomerThink

MarketPlace

Strategic Value of Customer Relationships – Online

[March 2-April 26] Discover how to identify your most valuable customers, apply marketing performance metrics, and rethink product development processes in order to deepen your company’s relationship with its best customers in this online course taught by Wharton Marketing Professor Peter Fader. Apply now.

Global Customer Experience Management (CEM) Certification Program

[March 18-19, Dubai; March 23-24, Amsterdam] An internationally recognized program with proven track record of success - being run for 46 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.

Digital Experience Summit

[March 24-26] This free virtual CustomerThink Summit is 3 thought leadership webinars to help business executives understand what it takes to be digital experience leaders. Topics: Marketing Engagement: Personalizing Content and Experiences to Drive Business Growth; Effortless Care: Delivering Cost-Effective, Enjoyable Service with Digital Channels; Seamless Experiences: Building Loyalty by Orchestrating End-To-End Customer Journeys.

B-to-B Customer Experience Summit

[May 18-20, Seattle] The only Customer Experience conference focused exclusively on Business to Business enterprises. Features keynotes, workshops and networking to help you define a CX vision for the future, with practical advice on using customer intelligence to drive action, change, and results. Register using the discount code “CustomerThink” to get the best available rate.