Smartglasses, Social Context and Privacy
Blog post by Des Walsh on April 24, 2014
Last week I had the pleasure and privilege of trying out a pair of smartglasses. These were the M100 product from Vuzix, the first commercially available smartglasses in the world. As the Vuzix website explains: The Vuzix …
Engage customers and connect the organisation
Blog post by Ben Reason on April 24, 2014
Reaching excellence with customers requires more than a good strategy. When it comes to execution, it takes craft, methods and skills to connect customers with the business in concrete ways. Service design offers a powerful toolbox to …
Design the business for customers and organisation
Blog post by Melvin Brand Flu on April 24, 2014
Businesses are not designed but evolve over time based on needs and internal and external drivers. The lack of “design” becomes evident when a business innovation or outside perspectives – like customer experience – need to be …
Want Your Customer-Facing Employees to Get Engaged at Work? Hire People with a High EQ
Blog post by Colin Shaw on April 24, 2014
Employee engagement is a critical factor in having a great customer experience. Since so much of employee engagement has to do with having the right people in the right position, today’s hiring managers and leaders would do …
Putting the ‘Bar’ in ‘Barista’: Pricey Lattes, Capuccinos, and Macchiatos…….With a Beer Chaser?
Blog post by Michael Lowenstein on April 24, 2014
With a serving concept originally generated about four years ago to build its night time business (USA Today), and then intensively beta tested, Starbucks has begun rolling out their new drink and munchies menu, serving beer, wine, …
The Agile Selling Imperative
Blog post by Amanda Wilson on April 24, 2014
Today’s sales teams are overburdened with the information they need in order to be successful. In an ever-evolving marketplace, buyers have evolved – but sales teams haven’t. The result is sales enablement and operations teams create more …
What the Sales World Can Learn from Marathon Participants
Blog post by Dave Kurlan on April 24, 2014
Understanding the Sales Force by Dave KurlanEarlier this week the world was once again focused on the city of Boston and the 118th running of the Boston Marathon. I don’t run but I know several people that …
5 Building Blocks for a Better Customer Support Portal Experience
Blog post by Tricia Morris on April 24, 2014
For any brand, organization or government agency, serving and supporting customers and potential ones with real-time information and online assistance must become and remain a priority. If you’ve ever used the search engines or went directly to …
Beginning, Finishing, The Space In Between
Blog post by Dave Brock on April 24, 2014
Yesterday I had the privilege of spending a day with the founding team of one of the most exciting start-ups I’ve seen in years. These people are sharp, excited, and have an idea that can change the …
Faces of Customer Experience: Debbie Szumylo
Blog post by Adam Toporek on April 24, 2014
Meet Debbie Szumylo! Debbie specializes in helping organizations balance employee engagement, customer experience & business results. She has consulted and coached financial institution executives on improving the experience they delivered at the branch level. Debbie has dedicated countless …