CustomerThink

MarketPlace

New Forbes Research Reveals Secrets of Delivering Connected Service Experiences

[Feb. 19] In today’s customer-driven world, buyers expect personalized, seamless interactions across all channels. Learn how to increase conversions, empower customers to help themselves, and tackle complex service issues with sophisticated knowledge management.

Strategic Value of Customer Relationships – Online

[March 2-April 26] Discover how to identify your most valuable customers, apply marketing performance metrics, and rethink product development processes in order to deepen your company’s relationship with its best customers in this online course taught by Wharton Marketing Professor Peter Fader. Apply now.

Global Customer Experience Management (CEM) Certification Program

[March 18-19, Dubai; March 23-24, Amsterdam] An internationally recognized program with proven track record of success - being run for 46 times in 18 cities with attendees from 61 countries. The program is developed based on the U.S. patent-pending Branded CEM Method which aims to drive customer loyalty and brand differentiation with quantifiable business results. Book early to enjoy USD300 discount.

B-to-B Customer Experience Summit

[May 18-20, Seattle] The only Customer Experience conference focused exclusively on Business to Business enterprises. Features keynotes, workshops and networking to help you define a CX vision for the future, with practical advice on using customer intelligence to drive action, change, and results. Register using the discount code “CustomerThink” to get the best available rate.