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Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

Group Mobile Participates in General Dynamics Itronix Aces Channel Program

FirstWave Wins ISM’s Top 15 CRM Enterprise Software Award 2008

Pitney Bowes Rolls Out New Emtex(r) Software Management Information Solutions

Startling Statistics!

Makana Solutions Appoints Larry D’Angelo Vice President of Business Operations

Transition in the Contact Center: To Sell or Not to Sell?

A. O. Smith Water Products Wins WBR Service Award for Implementation of Vertical Solutions’ PowerHelp

Introducing MarketingPilot Release 6.0

Verizon Wireless to Expand Usage of KNOVA Knowledge Management

Micro-interactions Versus the End-to-End Experience

KinetiCast’s Multimedia Presentation Tool Now Offers Superior Analytics Feature Ideal for Sales and Marketing Professionals

Microsoft Delivers Cost-Effective Customer Support With Automated Service Agent

LiveTime Software Updates ITIL Service Management Appliances With Intel Xeon Processors

Selling to Your Sales Force: the Toughest Customer of All!

PerformanceEdge Offers Enhanced Recording and Quality Management With Latest Product Release

Research Shows Technology Consolidation to be Key to Achieve Best-in-Class Contact Center Performance

Recession Strategy: Spend Money to Make Money (and Retain Customers)

Event-Based Marketing Helps Banks Pinpoint and Benefit From Changes in Customer Behavior

Employees Will Spread the Word, so Consider the Message Carefully

Offshoring of Call Centers May Have Negative Brand Repercussions

New Posts

Four Strategies to Revolutionize B2B Revenue

CX Design Part I: How Leading Enterprise Tech Firms Overcome Complex Challenges

The CMOs 5-Step Guide to Boosting High-Quality Traffic and Customer Engagement

Mastering the Digital Landscape: Crafting a Winning Social Media Marketing Strategy in 2024

7 Amazing Ways Costco Boosts The Consumer Economy