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Genesys: Managing Cross-Channel Experience is Key to “Dynamic Customer Engagement”

Bob Thompson -

Stop Cutting Prices! Retain Customers with Four Types of Experiential Value

Jim Barnes -

Are You Getting the Most Bang for Your Marketing Buck?

Graham Hill -

Social CRM – ETL of Social & CRM Data?

Prem Kumar Aparanji -

Hello CT! Help me make the shift :)

Prem Kumar Aparanji -

SpeechStorm Fortifies Sales and Marketing Team with Four New Appointments

News Editor -

CBM News: Facebook, U2 Tix Rate Highly for Social Media

David Sims -

5 Keys to Employee Engagement for Customer Experience

Lynn Hunsaker -

Leading market research brands opt for new digital marketing strategies with Clash-Media

News Editor -

What Do Cookbooks Have to Do with Demos?

Peter Cohan -

Social Media Education & Certification – Yes or No?

Axel Schultze -

Predictive Analytics Seminar’s 2009 Offerings to Include Stockholm and New York City

News Editor -

Making a Living as a Blogger

John Todor -

Bespoke Hotel Group Personalises Customer Service through Electronic Channels with eGain

News Editor -

Customer’s Perspective: The Impact of the Initial Screen in a Demo

Peter Cohan -

Five Ways to “Use What You Have” In Your Next Email Campaign.

Firozali A. Mulla -

Palm Beach County Clerk & Comptroller’s Office To Protect, Preserve And Maintain Its Email Information With Mimosa

News Editor -

Create a strategic marketing plan with customer references

Joshua Horwitz -

Genesys announces dramatic rise in number of businesses using Voice Self-Service Platforms in EMEA

News Editor -

Genesys and InQuira Provide a Fully Integrated Knowledge Management and Customer Service Solution, Extends Value of E-Services

News Editor -
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