Are you wondering how to do knowledge sharing with your remote team? If so, you’re not alone. In today’s work-from-home environment, many people feel like they don’t have the knowledge or resources they need to build concrete customer experiences and learn about their industry.
You can mitigate this issue by encouraging team members to share what they know with one another. The result is a cross-pollination of information where people can continue growing both personally and professionally.
Neglecting this critical aspect of your business could bring your on-boarding process to a screeching halt, decrease productivity, and leave plenty of unanswered questions for employees across different teams.
When your employees are working in their own bubble and not transferring what they know, everyone loses. Luckily, there are plenty of ways you can avoid this pitfall and ensure that your team is continuously learning and growing together.
Let’s take a look at several smart ways you can encourage knowledge sharing with your remote team.
Build a Virtual Library
The first thing you should do is build a virtual library that’s available for all of your employees. Resources are absolutely vital when working with a remote team. If you have a global staff, there’s not always an opportunity to stop and ask questions.
Start by breaking the different parts of your business into groups. Use a mixture of on-boarding information and actionable data to teach employees about various aspects of your business while providing actionable examples that they can understand.
For example, if you run an email marketing SaaS, you may want to create a library with categories such as:
– Email marketing 101
– Different types of email campaigns (and why they are significant)
– Copywriting tips for email marketers
You’ll find that people are more than willing to go to this virtual library if they have questions and need an immediate answer. Encourage team members to update the library as they discover new information. We suggest including a feature that makes it, so the change needs to be reviewed and approved by you or someone else on the management team.
Don’t forget to give your new hires access to the folder where this information is kept on their first day. This one tip could help you streamline on-boarding and improve productivity across the board.
Create an LMS
Next, let’s talk about the value of using a learning management system (LMS) for your employees. Essentially, an LMS is a software application that allows people to create online courses. Colleges, online certification classes, and businesses all use LMS to transfer knowledge.
You could create a wide variety of courses that cover topics discussed and implemented in your industry. Once you have the coursework set up, you can allow your employees to complete the lessons that they find useful or relevant to their position.
Incentivize your classes by allowing team members to move to different positions after completing a group of lesson plans. This strategy will help mix experience among other departments. Consequently, everyone will have general knowledge about the job of each team.
This information could lead to new breakthroughs in the way your company communicates and advertises to your audience.
Establish Chat Channels for Learning
There’s a good chance that you use a team chat app to keep everyone at your business on the same page. There are plenty of options available, so you’re bound to find something that works for your company size and industry.
Chat channels are great for relaying company information and tracking progress on projects, but it can also prove to be a useful knowledge sharing tool.
Many chat applications allow you to make channels for your team members. Create a channel with a clear title, like #LearnSomethingNew, and encourage everyone on your team to join.
Now, your team can talk amongst themselves if they have something new to share, such as a new strategy, book recommendation, or outside LMS courses. The significant part about chat channels is it allows for plenty of room for discussion.
Team members can talk through their ideas and draw conclusions based on what everyone knows. There’s no doubt that this is one of the most effective ways to do knowledge sharing with your remote team.
Encourage Live Weekly Events
Another great way to encourage your employees to teach one another is by holding weekly internal webinars. We know that there’s a ton of marketing value with webinars, but they are equally effective at bringing employees together and closing knowledge gaps.
Allow your staff to send in requests to host a short webinar every week to teach about a relevant topic in the industry. For instance, the email marketing SaaS we mentioned earlier may host a webinar about the art of closing an email sale.
We all have things that we are good at, but not many people get to put their talent and knowledge on display. Internal webinars can help your employees build confidence, teach others, and get to know the other people within the company.
Lead by Example
We cannot stress the importance of leading by example. If you want to build a company culture that highlights learning and personal growth, it’s important to show what you’re doing to reach these goals.
You could send out a company newsletter that talks about lessons you’ve learned over the month, good books you’ve read, and more. Your team will see you as a source of inspiration, which will undoubtedly spark new and exciting conversations.
Simply engaging with your team in the work chat can also help you strengthen your bond with employees, which can get them excited to learn. If someone mentions a specific tip or piece of information in your learning channel, thank them and explain that you’ve learned something new today too!
We know the value of engaging with customers, but the same benefits occur when you engage with your team. Showing others the way you learn can inspire your employees to take the next step and commit to a webinar, LMS course, or even just speak up the next time a learning-based conversation is happening in the work chat channel.