Companies have Started Embracing the Power Of Emotional Intelligence!


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Artificial intelligence is quickly seeping in the way we lead our lives. It is becoming a part of almost every industry. Newer AI based solutions are being invented daily which are making the business processes quicker and smarter. However, now, the AI experts are aiming to not just make the AI based devices smarter like (or more) humans, but they are aiming to make them act and feel ‘like’ humans too.

Emotionally intelligent is going to be the game changer in the coming time. The devices centered on emotional intelligence are no longer a farfetched dream. They are very much the reality. In the recent years, artificial intelligence has evolved exponentially, especially when it comes to reading the emotional reactions in human beings.

What would be your reaction if we will tell you that now you can get therapy from a robot? Or how you will feel about a robot councilor? If AI and emotional intelligence are matched perfectly, then we can certainly expect some of the most groundbreaking results. One of the best one would be the better, more advanced, and extremely useful chatbots.

However, it is also true that reading may not at all be similar to understanding. If Artificial Intelligence based devices are incapable of experiencing emotions themselves, then they cannot really understand humans and the emotions perfectly. Plus, there is always going to be that risk of accrediting the properties that they don’t really have!

The most advanced lot of the A tools are in the market now, because of the boosted accessibility of data and information for machines to learn from, as well as their enhanced processing power. The latest tools are more and more competitive in the activities that were always seemed to be associated with humans only.

There are a host of extremely captivating things to speculate on, and they will surely lead to mega social, legal, political transformation, if they become live issues. However, it is only because of the fact that they are gradually possible to be live issues which the users would begin thinking more intensely about AI than only the jobs or driverless cars. In fact, sophisticated Artificial Intelligent tools may even be granted human rights if we take a solid understanding of the theoretical and philosophical basics on which they rest.

Chatbots, AI and Emotional Intelligence

Companies are now switching to messaging platforms in order to enhance the communication experience. Chatbots are the best way to build stronger relations with the customers, as people are now more inclined towards messaging platforms. They are keener to use the messaging mediums to interact with the brands. Therefore, companies have to lift the quality of their messaging systems to nurture the bond with the customers. Companies have realized that the people are using messages more than even calls or emails. Hence, the organizations have to adopt messaging as a medium and initiate the communicating with customers in the similar manner that people connect with each other.

Emotional Intelligence in the healthcare fields

Emotionally intelligent AI is used widely in the healthcare industry already. Big healthcare brands are already looking to use the chatbot to offer suggestions to their care seekers. At the same time, many healthcare firms are keen to use chatbots in order to use the questions and answers methodology to understand in detail what people are seeking.

New chatbots are launched which are programmed to even identify the behavior signifying that the user has not got an answer to their query yet. This type of technology is a great way to encourage the people to share the necessary details with the healthcare firm, so that they can take better care of their users.

Emotional Intelligence is becoming a technology that all the software development companies would like to integrate in their systems in order to improve their offerings. Especially, when it comes to interacting with the audience, emotional intelligence is going to play a significant role. And, it is going to play an eminent in some of the fields like the healthcare industry.

James Warner
James Warner is a highly skilled and experienced offshore software developer at NEX Softsys. He has bright technology knowledge to develop IT business system which includes user friendly access and advanced features.


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