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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 304
Service and Support
Gigi’s Cupcakes corrects a mistake with a little extra frosting for lagniappe
Stan Phelps
-
November 1, 2011
5 Key Components to Your SLA
Hoyt Mann
-
October 31, 2011
Craft Your Contact Center Investment Plans In Light Of Technology Adoption Patterns
Kate Leggett
-
October 31, 2011
A great example of #custserv that lives up to its name . . . Always Care
Stan Phelps
-
October 31, 2011
Customer Service Is Overrated!
Dave Brock
-
October 28, 2011
The Top Ten Ways To Spook Your Customers
Jon Picoult
-
October 28, 2011
Businesses using Facebook for customer service
Cheryl Hanna
-
October 28, 2011
RightNow’s “Road Less Traveled” Ends Up at Oracle
Bob Thompson
-
October 28, 2011
PRM Best Practice: Collaboration
Mike Morgan
-
October 27, 2011
Are You Giving Customer Service Tricks or Treats?
Teresa Allen
-
October 25, 2011
More Market Consolidation With Oracle Acquiring RightNow: More Questions Asked Than Answered
Kate Leggett
-
October 25, 2011
5 Best Practices to Improve Customer Service
Ernan Roman
-
October 24, 2011
When you cut headcount is your customer experience bleeding?
Jodie Monger
-
October 24, 2011
Survey: smartphone users want to avoid customer service
Bruce Kasanoff
-
October 24, 2011
Reducing the “Effort Factor” in Customer Service
Igor Sarenac
-
October 24, 2011
Is the Office of the CMO the Right Place to Drive Customer Engagement?
Mitch Lieberman
-
October 23, 2011
Getting the customer service agent experience right is good for business
Kate Leggett
-
October 22, 2011
Are you getting your additional 13%?
Doug Fleener
-
October 19, 2011
Product Failure Leads to Lack of Confidence, Leading to Customer Defection
Shep Hyken
-
October 19, 2011
The Nielsen Social Media Report and What It Means to Customer Service
Alyson Stone
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October 17, 2011
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