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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Service and Support
Page 303
Service and Support
Sometimes in #custserv, an ounce of prevention can be worth a pound of cure from Plymouth Rock
Stan Phelps
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November 9, 2011
Customer Service Done Right in 10 Easy Steps – Step 2
Kate Leggett
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November 8, 2011
Customer Service Done Right In 10 Easy Steps
Kate Leggett
-
November 8, 2011
4 Service Level Agreement Metrics Used in Customer Service
Hoyt Mann
-
November 7, 2011
Amazon.com still a leader in customer service
Cheryl Hanna
-
November 7, 2011
Social customer care: Service without email
Guy Stephens
-
November 7, 2011
Social Media as a Customer Service Tool?
Jody Pellerin
-
November 4, 2011
Social customer care: Four quotes and a global conversation
Guy Stephens
-
November 4, 2011
Intention is Fine but Where’s the Service?
Joseph Michelli
-
November 3, 2011
Predictive – Proactive – Pre-emptive
Jennifer Batley
-
November 2, 2011
Don’t Trick Your Customers With Self Service
Barry Dalton
-
November 2, 2011
Passengers on JetBlue angry over poor customer service
Cheryl Hanna
-
November 2, 2011
Gigi’s Cupcakes corrects a mistake with a little extra frosting for lagniappe
Stan Phelps
-
November 1, 2011
5 Key Components to Your SLA
Hoyt Mann
-
October 31, 2011
Craft Your Contact Center Investment Plans In Light Of Technology Adoption Patterns
Kate Leggett
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October 31, 2011
A great example of #custserv that lives up to its name . . . Always Care
Stan Phelps
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October 31, 2011
Customer Service Is Overrated!
Dave Brock
-
October 28, 2011
The Top Ten Ways To Spook Your Customers
Jon Picoult
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October 28, 2011
Businesses using Facebook for customer service
Cheryl Hanna
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October 28, 2011
RightNow’s “Road Less Traveled” Ends Up at Oracle
Bob Thompson
-
October 28, 2011
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