Igor Sarenac | CustomerThink

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Igor Sarenac

Igor Sarenac is a vice president in Convergys' customer management business, which provides agent-assisted, self-service, and proactive care solutions that support client customers worldwide.

Reducing the “Effort Factor” in Customer Service

Igor Sarenac - October 24, 2011

As you read these lines, a small but powerful body of individuals is becoming more vocal about their dissatisfaction with corporate America. I don't...

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