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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Leadership
Performance Metrics
Page 61
Performance Metrics
KEEP Trying to Delight Your Customers, While…
Bob Thompson
-
July 31, 2012
Creating Measurable Business Value through Social Collaboration
Brian Vellmure
-
July 30, 2012
Fast Company: A 5 Step Plan To Data-Driven Customer Engagement
Bryan Pearson
-
July 26, 2012
Skills that Bridge the Execution Chasm for Both Customer Service and Marketing
Jeanne Bliss
-
July 24, 2012
Customer Effort Score; part of your customer experience toolkit?
Neil Woodcock
-
July 24, 2012
Key Metrics Impacted by a Consolidated Agent Desktop
Bob Fike
-
July 23, 2012
Starting Over
Peter Leppik
-
July 11, 2012
Do Your KPI’s Mention Customers?
Jeannie Walters
-
July 11, 2012
Baseball Stats and CX Metrics (No, It’s Not a Moneyball Story!)
Annette Franz
-
July 10, 2012
7 Steps to Measuring the Right Marketing ROI
Adam Ramshaw
-
July 4, 2012
Building a Customer-Centric Culture
Annette Franz
-
June 22, 2012
QA is Important: You Get What You Measure (or Don’t)
Tom Vander Well
-
June 19, 2012
Metrics + No Consequences = Don’t Bother
Craig Padoa
-
June 14, 2012
What’s Your Customer Effort (Score)?
Annette Franz
-
June 14, 2012
Why a CCO? Untangle Disjointed Customer Metrics
Jeanne Bliss
-
June 12, 2012
Choosing the Right Customer Service Metrics Requires Alignment to Your Brand
Kate Leggett
-
June 11, 2012
Stay focused on the right number
Matt Heinz
-
June 7, 2012
Need your marketing to work harder?
Deb Rapacz
-
June 6, 2012
Do you know how to calculate your Contact Center’s ROI?
Richard Shapiro
-
June 6, 2012
Create an enjoyable customer experience and get a Net Promoter Score of 70%
Adrian Swinscoe
-
June 6, 2012
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