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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Enterprise Technology
Page 430
Enterprise Technology
Cindy – The customer-focused technical support specialist
Patrick Gibbons
-
July 25, 2013
The Call Center Self-Service Effect
Matt McConnell
-
July 25, 2013
Customer Segmentation: Using Behaviors to drive Data-driven Marketing
Mark Price
-
July 24, 2013
The Evolution of Customer Service [INFOGRAPHIC]
Tricia Morris
-
July 24, 2013
PCI DSS Compliance and Call Recording
Dennis Empey
-
July 24, 2013
National Grid Gets More Customer-Centric With Salesforce CRM
Adam Honig
-
July 24, 2013
Activate Salesforce Adoption and ROI
Adam Pierce
-
July 23, 2013
Summary Comparison – Subscription vs License for your CRM Solution?
Dick Wooden
-
July 23, 2013
Memo to Microsoft: Marketing. Marketing. Marketing.
Scott Brinker
-
July 23, 2013
Nonprofits Embrace CRM, as in Constituent Relationship Management
Jeff Zabin
-
July 23, 2013
The Customer Insight Lab of the Future
Christopher Brown
-
July 23, 2013
Mobile App Development – What Made News
Satinder Panesar
-
July 23, 2013
Telligent, Zimbra and the Online Community Software Space
Jeff Zabin
-
July 22, 2013
Gartner Says: CRM Is at the Beginning of a Tremendous Growth Decade!
Alyson Stone
-
July 22, 2013
Livechat Has Just Gone a Step Further!
Stefanie Amini
-
July 22, 2013
A vision of marketing orchestration beyond automation
Scott Brinker
-
July 22, 2013
CRM, easy as riding a bike?
Luke Russell
-
July 22, 2013
Global Salesforce Deployments: 4,000 Lessons Learned
Adam Honig
-
July 22, 2013
The Feature Adoption Framework for Social Collaboration
Jacob Morgan
-
July 22, 2013
Establishing Website and Customer Value
Gary Angel
-
July 21, 2013
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