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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Strategy
Page 89
Customer Strategy
Stunningly Awful Demos: “Conjunctionitis” and Other Debilitating Demo Diseases
Peter Cohan
-
September 14, 2008
The CRM Olympics: My CRM Gold Medalists
Graham Hill
-
September 13, 2008
How Dell Changed Its Online Reputation
John Todor
-
September 11, 2008
PLEASE Buy From Me! The New Ann Taylor Shopping Experience
Andrew Rudin
-
September 10, 2008
Invasion of the Loyalty Cards
Robert Howard
-
September 10, 2008
Myth No. 5: CRM Software Equals a Customer Experience Solution
Robert Howard
-
September 10, 2008
Myth No. 4: A Centralized Customer Database Provides a 360-Degree View of the Customer
Robert Howard
-
September 10, 2008
Myth No. 3: Each Channel Should Have a Unique Customer Experience
Robert Howard
-
September 10, 2008
Myth No. 2: Customer Experience Is Just a New Term for Customer Service
Robert Howard
-
September 10, 2008
Five Customer Experience Management Myths
Robert Howard
-
September 10, 2008
Customer-Centered Lessons From the End of the World
Phil Dourado
-
September 10, 2008
Have You Had Your “Mac Moment,” Yet?
Kelly Roy
-
September 8, 2008
As Enron Shows, Tying Everything to Profit Is Not the Way to Grow a Business
Alison Bond
-
September 8, 2008
The Bank That Changed Its Customer’s Password
Phil Dourado
-
September 8, 2008
162 Brands Use Social Media for Marketing
Vandana Ahuja
-
September 6, 2008
A Customer Experience Emergency: Call 911!
Lior Arussy
-
September 3, 2008
“That’s Not Our Policy–and No, We Don’t Want to Hear From You!”
Andrew Rudin
-
September 3, 2008
Shallow Thinking Ensures That We Get the Kind of Customer Research We Deserve
Jim Barnes
-
September 2, 2008
Hey Verizon Wireless! There’s a Reason I Use You, Instead of Sprint. Capiche?
Dick Lee
-
September 2, 2008
How a Small Business Fuels Word of Mouth
John Todor
-
September 2, 2008
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Page 89 of 127
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