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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 168
Voice of Customer
The Secret of Happiness Is …
Phil Dourado
-
June 12, 2008
Two More Clueless Companies Pour New Customers Into a Bottomless Bucket
Dick Lee
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June 10, 2008
How Fit Is Your Customer Service Department?
Adrian Miller
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June 10, 2008
A Radical Thought: Focus on Your Profitable Customers
Shaun Smith
-
June 9, 2008
What If the Person Building Your Product Met the Customer Who Would Be Buying It?
Chris Stiehl
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June 9, 2008
What Exactly Is Microsoft Doing Here?
Daryl Choy
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June 6, 2008
Consumer Engagement and Technorati Authority: The Realm of Social Media
Vandana Ahuja
-
June 5, 2008
You’re Not Customer-Centric Just Because You Say You Are
Jim Barnes
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June 3, 2008
Getting Below the Surface to Discover Consumer Needs: Article Revisited
Bob Kaden
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June 2, 2008
Make Your Organization Sustainable: Align It to the Benefits Customers Want
Alison Bond
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June 2, 2008
How Customer-Centricity Drives Profits
Graham Hill
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May 28, 2008
Sneakers That Rock
Mei Lin Fung
-
May 27, 2008
More on Co-creation and Social Media
John Todor
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May 27, 2008
Co-creation Meets Social Media, Profits and Proft Sharing
John Todor
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May 27, 2008
There Is a New Sacred Cow in Marketing
John Todor
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May 22, 2008
Loyalsticity: A Business Concept for Sports Clubs
Kristian Gotsch
-
May 22, 2008
Marketing Research is Important in a Downbeat Economy
Alan See
-
May 19, 2008
What Else Can You Do for Me? Nothing!
Chris Stiehl
-
May 19, 2008
A Telcom’s CRM System Shouldn’t Add Static to the Contact Center
Andrew Rudin
-
May 19, 2008
Whole Foods … Whole Customer … Happy Experience … Happy Customer
Mei Lin Fung
-
May 18, 2008
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