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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 169
Voice of Customer
Is Circuit City Getting Its Just Desserts–or Is Best Buy Eating Its Lunch?
Dick Lee
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May 17, 2008
Are You in on the Conversation?
John Todor
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May 15, 2008
If You Want to Improve Your Bottom Line, Invest in Your Customer Service
David Rance
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May 13, 2008
Get on the Phones and Let Your Customers Tell You What You Don’t Know About Your Business
Melissa Crowe
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May 12, 2008
In the World of Service, the Peso Could Cost You a Pretty Penny
Jodie Monger
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May 12, 2008
Startling Statistics!
Chris Stiehl
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May 6, 2008
Is There “White Space” in Your Customer Relationships?
Andrew Rudin
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May 2, 2008
Mitigating the Fears of Open Communities
John Todor
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May 2, 2008
What Exactly Is Customer Experience Management?
Graham Hill
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May 1, 2008
Collaboration 2.x Is About Managing What Just Happened
Cary Landis
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April 29, 2008
My Latest Research: Marketing Beyond the Status Quo
Elana Anderson
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April 29, 2008
Self-Service: My New Bank Really Seems to Care About Me (and Yet We Never Meet)
Kate Leggett
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April 28, 2008
Ten Years on From the Service Profit Chain
Shaun Smith
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April 28, 2008
Does Your Company Differentiate by Offering Good Products With Virtue?
Andrew Rudin
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April 23, 2008
Will Customer Experience Make or Break Your Company?
Robert Howard
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April 23, 2008
Separating Angel From Devil Customers Can Be Trickier Than You Think
Kelly Hlavinka
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April 21, 2008
Is Green Marketing a Sign of a Progressive Brand–or a Desperate One?
Kelly Hlavinka
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April 21, 2008
Charge for Things That Enhance …
John Todor
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April 21, 2008
The CEO Also Has to Be the Customer Experience Officer
Jim Barnes
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April 21, 2008
Rich Brand, Poor Brand: Differentiate Your Product Through Outstanding Customer Experiences
Suzanne Hader
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April 21, 2008
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Chatbots aren’t the answer to your customer service problems
Juan Jaysingh
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April 23, 2024
How Much Time Does Your CX Team Spend Reading T&Cs On Each Customer Call?
Dianne McCoubrey
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April 23, 2024
How to Measure and Improve Customer Experience Quality Using Six Sigma Methodology
Dhaval Sarvaiya
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April 23, 2024
Navigating Data Obstacles to Shift From Gossip to Genuine Customer Trust
Kathryn Murphy
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April 23, 2024
Bridging the Gap Between Marketing and Customer Experience
Annette Franz
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April 23, 2024