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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Voice of Customer
Page 167
Voice of Customer
It’s Like Let Me Use Metaphors to Totally Get My Point Across
Lynn Hunsaker
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July 30, 2008
Where the Bucks in Online Marketing Are: Are You Ignoring High-Spending Boomers?
John Todor
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July 28, 2008
Go Beyond Win/Loss Reports and Find Out Why Others Chose “None of the Above”
Bob Apollo
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July 23, 2008
CIOs Need to Become Customer Champions
Jeanne Bliss
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July 22, 2008
The Rising Role of Prosumers
John Todor
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July 17, 2008
Consider Consumers’ Tastes in a Down Economy
Alan See
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July 15, 2008
One “Touch” Over the Line: How Many Contacts With Your Customer Is Too Many?
Dick Lee
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July 11, 2008
Don’t Just Hand Over Research to Joe in IT; the DIY Age Demands a Lot More Finesse
Jim Barnes
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July 8, 2008
Automate and Integrate Customer Feedback to Accelerate Your Customer-Centric Strategy
Alan See
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July 4, 2008
Eight Steps to “Blue & Gold” Customer Loyalty
Alan See
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July 4, 2008
Social Networking: What Are People Being Social About?
John Todor
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July 4, 2008
Don’t Add Insult to Injury: Make It Right or Do Not Bother
Barry Goldberg
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July 1, 2008
Sales Enablement or the Rise of C-Rate Consultants?
Scott Santucci
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June 27, 2008
Why Do You Use an Umbrella?: The Best Sales Questions Dig Beyond the Obvious
Andrew Rudin
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June 26, 2008
The Venus and Mars Thing in Social Media
John Todor
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June 25, 2008
What CRM Was Supposed to Be–and From the Government!
Barry Goldberg
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June 23, 2008
Seeing Through the “Window of Discontent”
Bob Apollo
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June 19, 2008
When Small Businesses Embrace Social Media
John Todor
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June 18, 2008
Advisory Boards: Innovation Means Knowing What Your Customers Want
Laura Patterson
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June 16, 2008
The Secret of Happiness Is …
Phil Dourado
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June 12, 2008
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