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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 795
Customer Experience
When What’s New Isn’t Necessarily What’s Right
Jeannie Walters
-
April 23, 2012
Strategic Uses for Competitions and Business Sweepstakes
Adam Ramshaw
-
April 23, 2012
Decoding a Service Recovery
Bill Hogg
-
April 23, 2012
Macy’s Marketing Transformation: From “Mad Men” to “Math Men”
Bob Thompson
-
April 23, 2012
Customer Experience is Key to Fixing Employee Turnover
Flavio Martins
-
April 23, 2012
The Flavor of Foodie Relevance
Phaedra Hise
-
April 23, 2012
Path to Participation
Joseph Dager
-
April 23, 2012
Product-focused or customer-centric
Troy Powell
-
April 22, 2012
The Marketing Reality Gap
Rebel Brown
-
April 22, 2012
Where does customer focus, customer obsession, customer-centricity reside in your organisation?
Maz Iqbal
-
April 22, 2012
What comes first . . . happy employees or happy customers?
Stan Phelps
-
April 22, 2012
Mutualistic Marketing – The Loyalty Cuckoo
Mark Sage
-
April 21, 2012
Asurion Publishes Customer Survey Scores on Their Website
Mary Ann Markowicz
-
April 21, 2012
Personas with Passion
Mitch Lieberman
-
April 20, 2012
Imagination is Nothing. Customer Experience is Everything in Business
Flavio Martins
-
April 20, 2012
Loyalty Plan: A Compelling Showroom Model
Bryan Pearson
-
April 20, 2012
Why Customer Anecdotes Can Tell You As Much as Metrics
Jeannie Walters
-
April 20, 2012
Look Into My Eyes, My Eyes, Not Around The Eyes, Look Into My Eyes!
Andy Hanselman
-
April 20, 2012
Where Everybody Knows Your Name
Alan Gregerman
-
April 20, 2012
Five Conditions Your Sales Process Must Satisfy
Dave Brock
-
April 20, 2012
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