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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Page 789
Customer Experience
Customers Who Smile Get Better Service!
Andy Hanselman
-
May 10, 2012
Beware the Customer King
Jim Signorelli
-
May 10, 2012
ExxonMobil’s Speedpass Tries Discount-Oriented Promotion
Kelly Hlavinka
-
May 10, 2012
Declining service and sneaky price increases
Peter Leppik
-
May 9, 2012
5 Ways to Improve the Customer Experience & Why It Matters [Data]
Joshua Paul
-
May 9, 2012
Avoiding false metrics – the VoC edition
Leslie Pagel
-
May 9, 2012
It is time to move on to ‘How’ – Where the Rubber Meets the Road for Customer Service
Mitch Lieberman
-
May 9, 2012
Selling to men
Doug Fleener
-
May 9, 2012
Using Story to Weave Emotionally Engaging Customer Experiences
David Jacques
-
May 9, 2012
Speech: Not My Favorite Conversation Strategy
Eric Camulli
-
May 9, 2012
My Reservations About Making Reservations
Richard Shapiro
-
May 9, 2012
Spirit’s Customer Service Debacle Teaches Several Business Lessons
Shep Hyken
-
May 9, 2012
Behavioral Personalization and the Art of Distinguishing Intent from Incident
Ed Hadley
-
May 9, 2012
Data-mining – a Holy Grail for the business of the future
Zhecho Dobrev
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May 9, 2012
Intimacy in the Aisles: How to Distinguish the Customer Experience
Bryan Pearson
-
May 8, 2012
The Old (Customer Value) Shell Game Is Alive and Well
Michael Lowenstein
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May 8, 2012
VoC: what’s wrong with VoC and how do you get it right? (Part II)
Maz Iqbal
-
May 8, 2012
Balancing big data with a big voice
Mark Sage
-
May 8, 2012
Are Gratuities an Expectation for Service Delivered?
Annette Franz
-
May 8, 2012
To Ignite Your Customers, Fire Up Your Employees
Sheridan Orr
-
May 8, 2012
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