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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Experience
Customer Journey
Page 64
Customer Journey
Are your customer hand-offs coordinated?
George Taylor
-
October 6, 2011
Why BPM needs a ‘Siri’ interface – natural language execution and modeling
Theo Priestley
-
October 4, 2011
Was it a shotgun wedding between TIBCO and Nimbus ?
Theo Priestley
-
October 3, 2011
Is Zappos the Next Toyota?
Joseph Dager
-
September 30, 2011
Outside-In: Internal Customer Advocates
George Taylor
-
September 29, 2011
Open Letter to CMO’s – Social Target Marketing for Complex Sales
Judy Mod
-
September 26, 2011
Is your organization product or customer centric?
Joseph Dager
-
September 26, 2011
Customer Experience more powerful than the Supply Chain?
Joseph Dager
-
September 25, 2011
Outside-In: Getting Perspective
George Taylor
-
September 23, 2011
Fix processes first or repair BPMS afterwards?
Thomas Olbrich
-
September 22, 2011
Changing How We Manage Change
Graham Hill
-
September 19, 2011
Process TestLab: Does the UBS fraud provide any lessons for process management?
Thomas Olbrich
-
September 16, 2011
The only metric that matters to customer focused businesses – Lifetime Value
Christopher Brown
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September 13, 2011
BPM: Take me to your leader
Thomas Olbrich
-
September 13, 2011
Process validation made easy
Thomas Olbrich
-
September 3, 2011
Personal Attention + Delivered Value = Customer Retention
Dick Wooden
-
August 31, 2011
TIBControl: TIBCO’s acquisition of Nimbus is interesting for different reasons
Theo Priestley
-
August 31, 2011
Level Up! Why Social BPM and the Social Enterprise should be more like WoW #bpm #socialbpm #gamification
Theo Priestley
-
August 29, 2011
Water, coffee beans and business processes
Thomas Olbrich
-
August 26, 2011
Process, the Unsexy Shape of Your Customer-Centric World (Part 3 of 6)
Dean Carlton
-
August 24, 2011
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