Dean Carlton
Dean Carlton, MIC, MAICD
Dean Carlton is a Business Leader and Business / Change Consultant that has worked with many high street / global brands. He bridges the gaps between people, process and technology enabling solutions that drive effective business change. Dean is a Yachtsman, Yoga & Meditation teacher, and occasional Karaoke Jockey - who also enjoys both videography and studio recording.
Process, the Unsexy Shape of Your Customer-Centric World (Part 3 of 6)
Business processes are collections of structured activities and tasks that produce a specific product/service for your customer(s); they encapsulate 'WHAT you do' and...
People, oiling the machine of your Customer-Centric World (Part 2 of 6)
Without people, organisations simply do not exist. People form the cornerstones and the foundations of your business, creating your products, delivering your services, serving...
Still focussing on your products? You’re doomed to extinction (Customer-Centricity Part 1 of 6)
Organisations that place their products and services at the centre of their corporate thinking face the same fate as the dinosaurs - they are...