Dean Carlton is a Business Leader and Business / Change Consultant that has worked with many high street / global brands. He bridges the gaps between people, process and technology enabling solutions that drive effective business change. Dean is a Yachtsman, Yoga & Meditation teacher, and occasional Karaoke Jockey - who also enjoys both videography and studio recording.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.