Thomas Olbrich

Process is a team sport

Saturday afternoon, an hour to go before the game kicks off and the manager and players have gathered to discuss strategy and tactics. What you can and should expect to see is that every player – including the substitutes – knows about the overall...

BPM Survey: The current state of process quality (pt 1)

While our team is still busy with the final analysis of the data from the 'Quality in Process Management Survey' we conducted together with the University of Applied Sciences Koblenz over the past few months, let me kick off the discussion with a few...

Why business analysts should also see themselves as process vendors

So you've analysed the situation, isolated the problem and found a way to solve said problem. Job done? Hardly. But that's where it stops for many business analysts – much to their own frustration. Let's face it, a process not taken up by the...

BPM: Start with becoming Eddie the Eagle and develop from there

"You do things so much better in Europe" Huh? This posting has its origins in a LinkedIn discussion I had with Dick Lee a couple of years ago. As far as I can remember, Dick was at pains to point out that European companies were...

My takeaways from bbccon11: Be smart

Conference over, jetlag fading, time to reflect on my takeaways from the Building Business Capabilities conference 2011. My keywords are: Common sense, business value, processes and business rules, stakeholder participation, architecture and structure, skill development, process testing, capabilities. Common sense Technology plus the ever increasing…

BPMS market developments: Pallas Athena and Lexmark

Lexmark International, Inc. (NYSE: LXK) today announced the acquisition of Netherlands-based Pallas Athena in a cash transaction, valued at approximately $50.2 million. Upon completion of the transaction, the Dutch company will become a part of Perceptive Software, a stand-alone business unit within Lexmark. OpenText –...

A seatbelt for your processes

Would it be too much to ask that in future all processes come equipped with the following sticker: DANGER: This process can seriously damage your wealth I've always had this a vague picture in my mind of an analogy between wearing a seatbelt while driving…

Fix processes first or repair BPMS afterwards?

While I was working on another blogpost, Peter Schoof put this beauty of a question online on the ebizQ forum: "As Niel Nickolaisen says at SearchCIO, The best BPM implementations focus on keeping things simple, "My 'fix processes before implementing technology' attitude has influenced how...

Process TestLab: Does the UBS fraud provide any lessons for process management?

It seemed at first that the news agencies were recycling old stories when reports broke of a major fraud case at UBS. Not so. It's a new case that has come to light. But while most may find the the volume involved grabbing their...

BPM: Take me to your leader

Imagine (if you can) that tomorrow some Process Lords from planet BPM are going to land on Earth – in fact right on the doorstep of your company. OK, so full marks for marketing potential but then comes the difficult bit. They are going...

BPM: Buy social or be social?

Social BPM is the topic which currently seems to dominate discussions in the business process community. Recent tweetjams on process management had 'social' as the most often used buzzword, vendors are actively putting the social sticker on their BPM products, analysts are calling customer integration...

Process validation made easy

We've explained our approach to process validation in several earlier posts on this blog and have focused on our ability to enable our Process TestLab customers to experience their process designs before they are actually implemented. The effect is overwhelming: Whereas before people had...

BPM: Avoid making that costly mistake

When 80% of process related projects fail to meet their objectives, you should start asking questions. While "Who's to blame" is the usual one, "Could it have been avoided" makes a lot more sense. Our analysis at the Process TestLab show that there's certainly a...

Water, coffee beans and business processes

Gary Comerford called it his favorite BPM posting ever and it's still the most popular entry on this blog. "Let coffee be your guide to Process Experience" describes the difference between the internal view on a process ("What do we do") vis a vis...

Successful social BPM – start talking

Interesting discussion over at the ebizQ forum on the secrets for successful social BPM. What strikes me most about Social BPM is that any discussion will quickly turn into a debate on what 'social functionality' should be included in the next wave of BPMS...

Start counting: 1 process, 2 processes, 3 pro

I recently put up the following topic for discussion on LinkedIn: How many processes are there in one company? This may sound like a stupid question, but we have a discussion with a process manager of a client going on about the sheer number of…

Podcast on process quality

I recently did a recording with Peter Schoof, editor of ebizQ, which is now available on their website as a podcast. As I tried to move from the general to the specifics in my answers, the interview turned out longer than I thought, but...

The business value of BPM

The question of what value BPM provides to an organisation comes up regularly in discussions. Clients, vendors and analysts alike find it difficult to explain and quantify the benefits of BPM. With this is mind, Gary Comerford has kindly supplied the following guest article...

BPM: It isn’t always the sunshine case

It doesn't take a full-blown disaster to offset your balance if you're walking on a tightrope. In ideal conditions you could do it blindfolded with your hands tied behind your back. Unfortunately, unexpected events have a tendency to crop up at just the wrong...

BPM: Process awareness levels still too low?

In our previous post I referred to an internal survey and some of the results which led me to question the current basis of social BPM. Here's a bit more on that. All through the past year we asked the participants of our BPM training...

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