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CustomerThink
Editor’s Pick
Engagement
Digital Marketing
Sales Performance
Service and Support
Social Business
Experience
Customer Journey
Customer Loyalty
Customer Strategy
Omnichannel
Personalization
Voice of Customer
Technology
Contact Center
Customer Analytics
Leadership
Chief Customer Officer
Employee Engagement
Innovation
Performance Metrics
Content Type
Article
Column
Blog
Interview
Think Tank
News
Authors
Top Authors
Top Authors by Topic
Advisors
Hall of Fame
Author Directory
Free CX E-Book
Home
Customer Engagement
Page 1709
Customer Engagement
A Troubled General Motors Blogs to Connect With Customers
Vandana Ahuja
-
October 16, 2008
If You Can’t Get No Satisfaction, Trade Ratings for Truly Understanding Behavior
Michael Lowenstein
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October 16, 2008
Debilitating Demo Diseases: Staff Infection
Peter Cohan
-
October 16, 2008
Where to Find Friends in a Recession
Graham Hill
-
October 16, 2008
Stepping Into Your Customers’ Shoes
Lynn Hunsaker
-
October 15, 2008
Robots Will Replace People in Customer Service… Sooner Than You Think
Graham Hill
-
October 15, 2008
Debilitating Demo Diseases: Harbor Tour Delusion
Peter Cohan
-
October 13, 2008
Now Is the Time for Evidence-Based CRM
Graham Hill
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October 12, 2008
The Economic Meltdown Will Sort the Wheat From the Chaff
David Rance
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October 12, 2008
Ethnocentric Customer-Centricity
Lynn Hunsaker
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October 10, 2008
Outsourcing: A Great Idea as Long as You Don’t Fall Into the Trap of Destroying the Customer Experience
Kristian Gotsch
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October 10, 2008
Targeted Loyalty Programs Can Help You Ride Out a Slowing Economy
Andy Wood
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October 9, 2008
RightNow Aims to Balance Customer Experience With Cost Savings
Bob Thompson
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October 9, 2008
New Research on How Loyalty Drives Future Sales
Graham Hill
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October 9, 2008
Economy Should Give On-Demand a Boost
Denis Pombriant
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October 8, 2008
Debilitating Demo Diseases: Atrophied Communication
Peter Cohan
-
October 8, 2008
Is the “Loyalty Myth” Killing Your Profits?
Graham Hill
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October 8, 2008
Customer Satisfaction Does Not Equal Customer Loyalty/Advocacy
Jim Dickie
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October 7, 2008
Let’s Talk About How We Create REAL Customer Loyalty
Jim Barnes
-
October 7, 2008
Petco.com Finds Connecting Customers Stimulates Sales
John Todor
-
October 6, 2008
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